German-Speaking Support Specialist — Relocate to Sofia
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group in Sofia, Bulgaria, seeks a German Speaking Support Specialist to join a fast-paced customer support team. You will handle technical queries via phone, email, and live chat for German-speaking clients and maintain high customer satisfaction.
Native German is mandatory; EU passport or Bulgarian work permit required. The role offers a competitive monthly salary, fully paid training, health insurance, relocation package, and performance bonuses in a modern office in the
Qualifications
- Native or fluent German (spoken and written) is required.
- Experience in customer-facing roles is advantageous but not mandatory.
- Strong communication and problem-solving skills.
- Proficiency with CRM software and multi-platform tools.
Responsibilities
- Provide high-quality technical and account support via phone, email, and live chat to German-speaking clients.
- Represent major international brands and maintain professional communication.
- Troubleshoot and resolve inquiries to ensure customer satisfaction and retention.
- Maintain accurate customer records in the CRM system.
- Collaborate with internal teams to improve support workflows.
Skills
Tools
Job description
Mercier Consultancy Group in Sofia, Bulgaria, seeks a German Speaking Support Specialist to join a fast-paced customer support team. You will handle technical queries via phone, email, and live chat for German-speaking clients and maintain high customer satisfaction.
Native German is mandatory; EU passport or Bulgarian work permit required. The role offers a competitive monthly salary, fully paid training, health insurance, relocation package, and performance bonuses in a modern office in the
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