Russian-Speaking Customer Solutions Consultant in Sofia

Mercier Consultancy Group; Spain; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

transfer, hotel)

Monthly Performance Bonus

Career development programs

And Much More…

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Russian Speaking Customer Solutions Consultant to provide expert guidance to an international client base and ensure high-quality service within the Customer Support Services industry.

The role requires native or fluent Russian, professional English, and on-site availability in Sofia. Bulgarian relocation is fully supported, with hope for long-term career growth in a dynamic, customer-centric environment.

Qualifications

• Native or fluent Russian (written and spoken) required.
• Professional English proficiency for international collaboration.
• Experience in Customer Support Services or client-facing roles.
• Willingness to relocate to Bulgaria (Sofia).
• EU passport required for Bulgarian onboarding.

Responsibilities

• Act as the primary contact for Russian-speaking clients.
• Resolve complex inquiries to ensure customer satisfaction.
• Maintain detailed client documentation for reporting.
• Collaborate with cross-functional teams to streamline workflows.
• Identify opportunities for service enhancements and portfolio growth.
• Achieve individual and team KPIs in a fast-paced environment.
• Share industry knowledge to contribute to a high-performance culture.
• Support on-site operations in Sofia, Bulgaria.

Skills

Russian language

English language

Customer support experience

Job description

Mercier Consultancy Group in Bulgaria is seeking a Russian Speaking Customer Solutions Consultant to provide expert guidance to an international client base and ensure high-quality service within the Customer Support Services industry.

The role requires native or fluent Russian, professional English, and on-site availability in Sofia. Bulgarian relocation is fully supported, with hope for long-term career growth in a dynamic, customer-centric environment.