ServiceNow Solutioning & Presales Consultant

Cognizant; Comunidad de Madrid; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Restaurant tickets

Permanent contract

Gympass and nursery tickets

Referral bonus

Job summary

Cognizant is looking for a highly skilled ServiceNow Senior Solution Consultant to join our Spain team. You will own end-to-end solutioning for pursuits, lead discovery and client workshops, and translate insights into winning proposals and executive presentations.

Fluent Spanish and business English are required, with strong ServiceNow knowledge across ITSM, ITOM, CS&M and related workflows. This is a hybrid role based in Madrid/Barcelona.

Qualifications

• Strong ServiceNow consulting experience with solutioning and presales track record.
• Ability to shape and win complex opportunities through workshops and demos.
• Fluent Spanish and business English for cross-border collaboration.

Responsibilities

• Own end-to-end solutioning for ServiceNow pursuits from discovery to handover.
• Lead client workshops in Spanish and English to map outcomes and roadmaps.
• Design baseline-first ServiceNow solutions across IT workflows and AI capabilities.
• Create RFI/RFP responses, architectures, estimates, risks and transition plans.
• Deliver tailored demos and executive presentations to differentiate Cognizant.

Skills

ServiceNow consulting experience

Solutioning / presales

Workshop facilitation & presentation

Stakeholder management

Knowledge of ITSM/ITOM/CSM and related

Education

ITIL certification

CSA/CIS/CTA/CMA certifications

Tools

Demos & proposal tools

Job description

Cognizant is looking for a highly skilled ServiceNow Solutioning & Presales Consultant to join our Spain team!

About the role

We are seeking confident, curious, and experienced ServiceNow Senior Solution Consultant who is an expert in a specific technology or product line and will support the team by providing direction and recommendations based on their knowledge and experience in the presales side.

You will work with sales, account, advisory, delivery and global specialist teams to qualify opportunities, lead discovery, design outcome-led solutions and translate them into winning proposals, demonstrations and executive presentations.

As a ServiceNow Solutioning & Presales Consultant

• Own end-to-end solutioning for ServiceNow pursuits, from qualification and discovery through proposal, presentation and handover.
• Lead client workshops in Spanish and English, understand business outcomes, and shape credible transformation roadmaps and solution options.
• Design scalable, baseline-first ServiceNow solutions across relevant workflows, AI, integrations, data, operating model and implementation approach.
• Create high-quality RFI/RFP responses, solution narratives, architectures, estimates, assumptions, risks, commercials inputs and transition plans.
• Build and deliver tailored demos, value stories and executive presentations that clearly differentiate Cognizant.
• Coordinate with sales, account teams, architects, SMEs, delivery and offshore deal shapers; ensure solution quality through review and governance.
• Support short advisory or solution-validation engagements and convert trusted client relationships into follow-on opportunities.
• Contribute reusable assets, standard solutions, case studies, estimation models and demo capability for the wider global team.

What’s in it for you

• Restaurant tickets for every working day
• Permanent contract — we’re investing in a long-term relationship
• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
• Referral bonus — bring great people in and get rewarded
• Competitive salary and bonuses — let’s talk numbers on our first call

What you’ll bring

• Strong experience in ServiceNow consulting, architecture, solutioning or presales, with evidence of shaping and winning complex opportunities.
• Broad understanding of the ServiceNow platform and several workflows, ideally including at least 3-4 of ITSM, ITOM, ITAM, CSM, HRSD, SPM, SecOps/IRM, WSD, App Engine or AI capabilities.
• Ability to connect client needs to platform capabilities, define scope and architecture, identify dependencies, and produce defensible effort and delivery assumptions.
• Confident workshop facilitation, storytelling and presentation skills with business, technical and executive stakeholders.
• Commercial awareness, structured problem solving and the ability to manage multiple pursuits in a deadline-driven environment.
• Hands-on familiarity with demos, proof-of-concepts, proposal tools and collaborative development of deal content.
• Fluent Spanish and strong business English are required for collaboration across EMEA and global teams.
• ServiceNow certifications such as CSA, CIS or CTA/CMA are advantageous, alongside relevant ITIL or architecture credentials.

WHY COGNIZANT?

Work on high-impact ServiceNow opportunities for leading organizations, with global specialist support, continuous learning and certification pathways, and the chance to shape a growing EMEA presales capability.

This is a hybrid opportunity.

Primary location: Madrid/Barcelona