Senior Engagement Delivery Lead – ServiceNow

Cognizant; Comunidad de Madrid; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Restaurant tickets

Permanent contract

Flexible benefits: Gympass and nursery

Referral bonus

Competitive salary and bonuses

Job summary

Cognizant is seeking a Senior Engagement Delivery Lead to own the delivery of ServiceNow solutions for our top-tier clients. This client-facing leadership role combines strong project management with the ability to guide cross-functional teams and deliver business value on time.

You will work remotely within Spain, manage end-to-end delivery, ensure governance and KPI tracking, and maintain clear stakeholder communication.

Qualifications

• 5+ years in project management for IT service delivery or ServiceNow implementations.
• Experience leading cross-functional teams and client engagements end to end.
• Strong governance, KPI tracking, risk management, and reporting abilities.

Responsibilities

• Build and maintain strong client relationships, setting expectations and regular updates.
• Lead key client meetings and ensure alignment across stakeholders.
• Drive delivery governance, visibility, and risk mitigation for engagements.
• Coordinate with services teams to deliver on milestones and changes.
• Provide executive summaries and progress reports to sponsors and stakeholders.

Skills

Project management

Stakeholder management

ServiceNow

Agile methodologies

Team leadership

Communication

English fluency

IT/CS degree

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Scrum (Certified)

PMP

Job description

Senior Engagement Delivery Lead – ServiceNow

Remote · Spain

About the role

We're looking for a Senior Engagement Delivery Lead to own the successful delivery of ServiceNow solutions for our top-tier clients. This is a client-facing leadership role for someone who combines strong project management skills with the ability to build lasting relationships, drive cross-functional teams, and ensure every engagement delivers real business value — on time and to the highest standard.

Why join us?

HIGH-IMPACT PROJECTS

— Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH

— Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN

— Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING

— Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK

— Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE

— Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH

— Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

• Restaurant tickets for every working day
• Permanent contract — we're investing in a long-term relationship
• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
• Referral bonus — bring great people in and get rewarded
• Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

• 5+ years of experience in Project Management for large-scale IT Service Management (ITSM) or ServiceNow implementations
• Experience managing application development projects end to end
• Proven ability to lead and guide project teams and clients through complex delivery programmes
• Experience managing project schedules, risk management, and KPI calculation and tracking
• ServiceNow Certified System Administrator (CSA) — desired
• SCRUM Master or PMP certification — a strong plus
• Experience with Agile methodologies — strongly preferred
• Bachelor's degree in Software Engineering, Computer Science, or a related field
• Fluent English — required. Spanish language skills are a plus

What you'll do

• Build strong client relationships by setting the right expectations, providing regular updates, and acting decisively when issues arise
• Lead key client meetings ensuring all stakeholders are engaged, agendas are completed, and communication objectives are achieved
• Ensure clients have a clear understanding of the delivery methodology and all tools in place for project visibility and progress tracking
• Prepare and deliver timely executive summary reports covering milestones, project plans, risks, action items, decisions, issues, and change orders
• Coordinate knowledge transfer processes with Trainers, BPCs, and Customer Project Managers to ensure all training activities are executed effectively
• Keep stakeholders engaged according to their level of responsibility, ensuring they are consulted and informed throughout the engagement
• Facilitate the sales-to-delivery transition by ensuring the services team fully understands client needs, their business context, and how the value proposition fits their expectations
• Transform all deliverables, milestones, risks, assumptions, and success factors defined in the SOW into a clear, actionable project plan
• Work closely with the services team to manage project schedules and ensure deliverables are achieved on time and in line with client requirements
• Lead pre and post go-live preparation activities, coordinating stakeholder communication and motivating the team through the go-live milestone