Servicenow Solutions Architect

Isg Personalmanagement; Madrid; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

ISG is seeking a ServiceNow Solutions Architect in Madrid to lead enterprise-scale platform architectures and client success. You will drive design of ServiceNow processes, integrations, and applications with advanced expertise and provide technical leadership across teams.

In this role, you will mentor colleagues, aid in pre-sales, and present architectures to clients. The position offers remote/hybrid flexibility within Spain or EU mobility and competitive compensation.

Qualifications

• Minimum 6 years of hands-on ServiceNow experience.
• CSA certification is mandatory.
• 3+ CIS certifications + CAD (desired); CTA certification (desired).

Responsibilities

• Lead the design of ServiceNow processes, integrations, and apps with advanced platform expertise.
• Provide technical leadership, mentor junior staff, and collaborate on simple, elegant solutions.
• Present architectures to project teams and stakeholders; lead workshops and client consultations.
• Support pre-sales (scoping, estimates, SOWs) and enterprise implementations.
• Establish architectural standards and best practices aligned with ITIL.

Skills

ServiceNow Expert

Stakeholder Communication

Team Leadership

Tools

ServiceNow

REST API

SOAP API

ITIL

Job description

Our client is a leading Spanish IT services company specializing in digital transformation, cloud solutions, and enterprise software implementations. In ISG, we are seeking a top-tier ServiceNow Solution Architect to drive innovative platform architectures and client success for them. About the RoleJoin a dynamic team responsible for architecting, designing, and implementing enterprise-scale ServiceNow solutions. You will provide technical leadership, guide integrations, and deliver elegant designs that optimize processes and elevate stakeholder experiences. Key ResponsibilitiesLead the design of ServiceNow process flows, integrations, and applications with advanced platform expertise.Provide technical leadership, mentor junior staff, and collaborate on creative, simple solutions.Present technical architectures to project teams and stakeholders; facilitate workshops and client consultations.Assist in technical story writing, QA reviews, and full project lifecycle from requirements to documentation.Support pre-sales (scoping, estimates, SOWs), thought leadership (blogs, webinars), and enterprise implementations.Establish architectural standards, best practices, and innovative ideas aligned with industry processes like ITIL. Required QualificationsMinimum 6 years of hands-on ServiceNow experience.CSA (Certified System Administrator) certification (mandatory).3+ CIS certifications + CAD (desired); CTA certification (desired).Proven expertise in ServiceNow platform, ITSM/ITOM/CMDB, integrations (REST/SOAP), and process automation. Essential Soft SkillsExceptional communication and facilitation for client interactions and team leadership.Thought leadership to innovate and influence strategic directions. What We OfferOpportunity to work with cutting-edge ServiceNow implementations in a collaborative, innovative environment.Competitive compensation, professional growth, and exposure to high-impact projects.Remote/hybrid flexibility within Spain (or EU mobility).

ServiceNow Solutions Architect • Madrid, Madrid, Spain