ServiceNow Developer/Architect - Manager - EY GDS Spain - Hybrid

EY; Málaga; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

EY GDS Spain in Malaga seeks a Senior ServiceNow Developer/Architect (Manager level) to implement, extend, and maintain ServiceNow solutions across IRM/GRC, HRSD, SecOps, CMS, and ITOM. You’ll translate business needs into scalable technical designs, collaborating with architects and stakeholders to deliver value.

Strong delivery experience, ITIL expertise, and CAD/CIS certifications are preferred. The role offers hybrid work arrangements and exciting global projects with leading brands.

Qualifications

• 4–5+ years of ServiceNow implementation experience.
• Proven development background delivering end-to-end ServiceNow projects.
• CAD and/or CIS ServiceNow certifications (preferred in IRM/ GRC, HRSD, SecOps or ITOM).
• Strong understanding of ITIL and enterprise service management concepts.
• Advanced English proficiency with fluent communication.

Responsibilities

• Develop, configure, and customize ServiceNow applications across modules (IRM/GRC, HRSD, SecOps, CMS, ITOM).
• Implement workflows, automation, business rules, integrations, and data models.
• Collaborate with leads to ensure scalable, maintainable solutions aligned to best practices.
• Refine requirements with stakeholders and translate into actionable tasks.
• Build/optimize UI policies, client scripts, scripts includes, integrations, and ACLs.
• Participate in code reviews, testing, and QA for reliable delivery.
• Support platform upgrades, performance improvements, and issue resolution.
• Implement dashboards, reporting and Performance Analytics.

Skills

ServiceNow development

ServiceNow architecture

Workflow design

Automation

Scripting (server/client)

Integrations (REST, SOAP, MID Server)

ITIL & ITSM

Stakeholder communication

Education

Bachelor’s or Master’s degree in technical or business field

Job description

ServiceNow Developer/Architect - Manager - EY GDS Spain - Hybrid

Location: Malaga

Other locations: Primary Location Only

Date: 24 Sept 2026

Requisition ID: 1745787

The opportunity

As a member of our team in the EY GDS Spain office in Malaga, you’ll have a chance to extend your knowledge & experience by working on interesting projects with the newest technologies and approaches. You’ll support clients in choosing the most suitable business solution and take part in digital transformation.

ServiceNow is a global platform widely used to manage enterprise service processes and digital workflows.
As a Senior ServiceNow Developer, you will be responsible for implementing, extending, customizing, and maintaining solutions across multiple ServiceNow modules.

You will work closely with architects, business stakeholders, and delivery teams to translate requirements into high‑quality technical solutions aligned with best practices, platform standards, and client needs.

We focus particularly on projects within IRM / GRC, HRSD, SecOps, CMS and ITOM, and experience in these areas will be highly valued.

Your key responsibilities

• Develop, configure, and customize ServiceNow applications across supported modules.
• Implement workflows, automation, business rules, integrations, and data models according to functional and technical requirements.
• Collaborate with technical leads and architects to ensure solutions are scalable, maintainable, and aligned with platform best practices
• Work with stakeholders to refine requirements and translate them into actionable development tasks.
• Build and optimize UI policies, client scripts, scripts include, integrations, and ACLs.
• Participate in code reviews, testing cycles, and quality assurance to ensure reliable delivery.
• Support platform enhancements, upgrades, performance improvements, and issue resolution.
• Implement and maintain dashboards, reporting, and Performance Analytics elements.
• Cooperate with teams working across ServiceNow modules, including IRM / GRC, HRSD, SecOps, CMS, ITOM, and others

Skills and attributes for success

To excel in this role, you must possess a comprehensive understanding of the platform and exhibit confidence when working through implementation, customization, or maintenance projects. This may be demonstrated through:

• Strong hands‑on knowledge of at least 3 ServiceNow modules (preferably IRM / GRC, HRSD, SecOps, CMS or ITOM).
• Practical experience with workflow design, automation, scripting (server/client), and custom application development.
• Familiarity with integrations (REST, SOAP, MID Server) and broader enterprise architecture patterns.
• Understanding of relationships between platform workflows, data models, and cross‑module dependencies.
• Excellent stakeholder communication and ability to translate complex requirements into technical solutions.

To qualify for the role, you must have

• At least 4–5+ years of ServiceNow implementation experience.
• Proven development background delivering multiple end‑to‑end ServiceNow projects.
• ServiceNow CAD and/or CIS certifications (with IRM, HRSD, SecOps, or ITOM preferred).
• Strong understanding of ITIL and enterprise service management concepts.
• Advanced English proficiency with fluent communication skills.

Ideally, you’ll also have

• Other European languages would be an advantage but not mandatory.
• A Bachelor’s or Master’s degree in a technical or business-related field

What we look for

We are in search Senior Developers/Architects of the ServiceNow platform who are passionate about creating innovative and bespoke solutions for our clients.

We value individuals who wish to expand their product knowledge, work with global stakeholders across different workflows of the platform, and potentially progress to architect, tech lead, dev lead, or project management roles.

If you are keen on initiating discussions and overseeing projects right up to post–go‑live activities – we are looking for you.

What we offer

In EY GDS Spain, you will collaborate with our teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY GDS

EY Global Delivery Services (EY GDS) is a dynamic and truly global delivery network of over 75,000 people working across the world, to provide innovative and strategic business solutions to our clients worldwide. We play a vital role in growth strategy, helping our clients become agile and efficient, and helping fulfill our purpose to build a better working world.

From accountants to coders, we offer a wide variety of fulfilling career opportunities that span all business disciplines. We look for skills that are evergreen and our roles evolve with industry trends. We also work across Finance, Business Development, Technology, Talent, Procurement and Risk Management functions to help our teams operate as efficiently and effectively as possible.

Across our 10 locations and 21 cities, we work with teams from all service lines, geographies, and sectors. We operate in Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Our EY GDS Spain office is located at Malaga Technology Park and currently employs over 750 people.

The exceptional EY GDS experience. It’s yours to build.