Senior ServiceNow Delivery Leader | Remote Spain

Cognizant; Navalcarnero; Remote; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Restaurant tickets for every working日

Permanent contract

Flexible benefits: Gympass and nursery

Referral bonus

Competitive salary and bonuses

Job summary

Cognizant is seeking a Senior Engagement Delivery Lead to own the successful delivery of ServiceNow solutions for top-tier clients. This client-facing leadership role combines strong project management with relationship-building to drive cross-functional teams and deliver real business value—on time and at high standards.

In this fully remote Spain role, you will work with global teams, pursue continuous learning, and contribute to a clear career path while enjoying benefits and competitive

Qualifications

• 5+ years of project management for ITSM/ServiceNow implementations.
• End-to-end project management experience on large-scale IT projects.
• Ability to lead and guide project teams and clients through complex delivery programmes.
• Experience managing project schedules, risk management, and KPI calculation & tracking.
• ServiceNow Certified System Administrator (CSA) — desired.
• SCRUM Master or PMP certification — a strong plus.
• Experience with Agile methodologies — strongly preferred.
• Bachelor's degree in Software Engineering, Computer Science, or a related field.
• Fluent English — required; Spanish language skills are a plus.

Responsibilities

• Build strong client relationships through clear expectations, regular updates, and decisive issue resolution.
• Lead key client meetings ensuring stakeholders are engaged and objectives are met.
• Ensure delivery methodology and tools enable project visibility and progress tracking.
• Prepare and deliver executive summary reports covering milestones, plans, risks, actions, and decisions.
• Coordinate knowledge transfer with Trainers, BPCs, and Customer PMs for effective training.
• Keep stakeholders informed according to their level of responsibility throughout the engagement.
• Facilitate sales-to-delivery transition ensuring services team understands client needs and value proposition.
• Transform SOW commitments into a clear, actionable project plan.
• Collaborate with services team to manage schedules and ensure on-time deliverables.
• Lead pre/post go-live activities, coordinating communication and motivating the team.

Skills

Project management

ServiceNow

ITSM

Agile methodologies

Stakeholder management

Risk & KPI management

English fluency

PMP/SCRUM Master

Education

Bachelor's degree in Software Engineering or Computer Science

Tools

ServiceNow

Jira

Confluence

Job description

Cognizant is seeking a Senior Engagement Delivery Lead to own the successful delivery of ServiceNow solutions for top-tier clients. This client-facing leadership role combines strong project management with relationship-building to drive cross-functional teams and deliver real business value—on time and at high standards.

In this fully remote Spain role, you will work with global teams, pursue continuous learning, and contribute to a clear career path while enjoying benefits and competitive