Senior ServiceNow Engagement Lead (Remote - Spain)

Cognizant; Comunidad de Madrid; Remoto; EUR 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Restaurant tickets

Permanent contract

Flexible benefits: Gympass and nursery

Referral bonus

Competitive salary and bonuses

Descrizione del lavoro

Cognizant is seeking a Senior Engagement Delivery Lead to own the delivery of ServiceNow solutions for our top-tier clients. This client-facing leadership role combines strong project management with the ability to guide cross-functional teams and deliver business value on time.

You will work remotely within Spain, manage end-to-end delivery, ensure governance and KPI tracking, and maintain clear stakeholder communication.

Competenze

• 5+ years in project management for IT service delivery or ServiceNow implementations.
• Experience leading cross-functional teams and client engagements end to end.
• Strong governance, KPI tracking, risk management, and reporting abilities.

Mansioni

• Build and maintain strong client relationships, setting expectations and regular updates.
• Lead key client meetings and ensure alignment across stakeholders.
• Drive delivery governance, visibility, and risk mitigation for engagements.
• Coordinate with services teams to deliver on milestones and changes.
• Provide executive summaries and progress reports to sponsors and stakeholders.

Conoscenze

Project management

Stakeholder management

ServiceNow

Agile methodologies

Team leadership

Communication

English fluency

IT/CS degree

Formazione

Bachelor's degree in IT/CS

Strumenti

ServiceNow

Scrum (Certified)

PMP

Descrizione del lavoro

Cognizant is seeking a Senior Engagement Delivery Lead to own the delivery of ServiceNow solutions for our top-tier clients. This client-facing leadership role combines strong project management with the ability to guide cross-functional teams and deliver business value on time.

You will work remotely within Spain, manage end-to-end delivery, ensure governance and KPI tracking, and maintain clear stakeholder communication.