ServiceNow Project Manager

Capitole; Cataluña; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Career growth

International project

Job summary

Capitole in Barcelona is seeking a Senior IT Project Manager with strong ServiceNow experience to lead end-to-end implementations. You will manage budgets, risks and stakeholder expectations, coordinating partners and IT teams across a multinational environment. Fluency in English is required; knowledge of ITIL, Agile/Waterfall or hybrid methods is essential.

Hybrid work model with one day onsite weekly. The role focuses on ServiceNow ITSM modules, data migrations, and integration projects with

Qualifications

• 7+ years of IT Project Management experience, including end-to-end ServiceNow implementations or migrations.
• Strong knowledge of IT Service Management (ITSM) modules and ITIL processes.
• Experience managing budgets, project plans, risks, dependencies, external vendors and cross-functional teams.

Responsibilities

• Lead ServiceNow implementations and migrations end-to-end, from requirements gathering and planning to testing, go-live and hypercare.
• Manage project scope, timelines, budgets, resources, risks, dependencies and deliverables.
• Coordinate external implementation partners, IT teams and vendors, ensuring quality, deadlines and alignment with business objectives.
• Monitor project progress, backlog, features, milestones, KPIs and SLAs, identifying risks and implementing mitigation plans.
• Oversee ServiceNow integrations with SAP, Workday or other enterprise systems.
• Coordinate UAT, deployment, data migration, training, change management and handover to support.
• Manage senior stakeholders, prepare status reports and present project progress, risks and budgets to steering committees.

Skills

IT project management

Stakeholder management

Budget management

Risk management

Communication

Agile methods

Negotiation

Problem solving

Team leadership

English fluency

Tools

ServiceNow

SAP

Workday

APIs

IntegrationHub

Remedy

Jira Service Management

BMC

Job description

Capitole is growing fast, and we want you to be part of the journey!

We are looking for a Senior IT Project Manager with strong experience in ServiceNow implementations and migrations to join an international project based in Barcelona.

You will be responsible for leading and overseeing the end-to-end implementation of ServiceNow, ensuring successful project delivery, budget control, risk management and alignment with business objectives.

• Lead ServiceNow implementations and migrations end-to-end, from requirements gathering and planning to testing, go-live and hypercare.
• Manage project scope, timelines, budgets, resources, risks, dependencies and deliverables.
• Coordinate external implementation partners, IT teams and vendors, ensuring quality, deadlines and alignment with business objectives.
• Monitor project progress, backlog, features, milestones, KPIs and SLAs, identifying risks and implementing mitigation plans.
• Oversee ServiceNow integrations with SAP, Workday or other enterprise systems.
• Coordinate UAT, deployment, data migration, training, change management and handover to support.
• Manage senior stakeholders, prepare status reports and present project progress, risks and budgets to steering committees.
• 7+ years of IT Project Management experience, including end-to-end ServiceNow implementations or migrations, beyond maintenance or support.
• Strong functional knowledge of ServiceNow ITSM (Incident, Request, Problem, Change, Service Catalogue, CMDB and SLAs) and ITIL processes.
• Experience managing budgets, project planning, risks, dependencies, external vendors and cross-functional teams.
• Knowledge of Agile, Waterfall or hybrid methodologies and project management tools.
• Experience monitoring project performance through KPIs, SLAs and reporting.
• Strong stakeholder management, communication, negotiation and problem-solving skills.
• Fluent English, both written and spoken.

Nice to have:

• Experience managing ServiceNow integrations with SAP, Workday or other ERP systems (APIs, IntegrationHub or middleware).
• Knowledge of additional ServiceNow modules (ITOM, HRSD, SPM or Employee Center).
• Experience with ITSM tool migrations (Remedy, BMC, Jira Service Management) and multinational or industrial environments.
• ServiceNow or Project Management certifications (CSA, CIS, PMP, PRINCE2, PSM/CSM).

What we offer:

• Hybrid model: 1 day/week onsite in Barcelona.
• International ServiceNow transformation project.
• Collaboration with multidisciplinary teams and global stakeholders.
• Professional development and career growth within Capitole.