Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)

Capitole; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Teleworking and flexible working hours

Private medical insurance fully covered

Flexible remuneration

Employee gym discounts

Regular team building events

Descripción de la vacante

A leading service management firm located in Madrid seeks a Service Manager for strategic service transformation for a key client. This role includes building relationships, managing service delivery models, and overseeing performance metrics. Ideal candidates will have experience in managing transitions from Time & Material to managed services, strong negotiation skills, and fluency in English and Spanish. Flexible working hours and benefits such as private medical insurance are included.

Formación

• Proven experience in Service Management, ideally driving transitions from T&M to managed services.
• Strong commercial acumen and negotiation skills in international corporate environments.
• Solid knowledge of IT/OT technologies and service delivery models.
• Experience managing SLAs, KPIs, risks, and complex projects.
• Ability to lead teams and influence multiple stakeholders effectively.
• Results-driven, proactive mindset with high adaptability.

Responsabilidades

• Build strong and lasting relationships as a trusted partner for a key client.
• Design, implement, and optimize managed services and fixed-price project models.
• Define, monitor, and enforce SLAs, KPIs, and performance metrics.
• Proactively manage risks and dependencies.
• Oversee invoicing, cost control, and contract management.
• Identify opportunities to add value through upselling and cross-selling.
• Lead and coordinate multidisciplinary teams.
• Provide progress reports and strategic insights.

Conocimientos

Service Management

Commercial acumen

Fluent in English and Spanish

Stakeholder influence

Adaptability

Herramientas

PowerBI

SAP

Descripción del empleo

Overview

Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)

Capitole Madrid, Community of Madrid, Spain

Are you ready to take on a strategic role for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from Time & Material (T&M) to managed services and fixed-price projects. This is a unique opportunity to combine strategic vision, client leadership, and operational excellence, while driving value and innovation for a major client in a highly international environment.

What you’ll do

• Build strong and lasting relationships as a trusted partner for a key client.
• Design, implement, and optimize managed services and fixed-price project models.
• Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery.
• Proactively manage risks and dependencies, anticipating challenges before they impact the business.
• Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement.
• Identify opportunities to add value through upselling and cross-selling.
• Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders.
• Provide progress reports and strategic insights to clients and internal leadership.

What you bring

• Proven experience in Service Management, ideally driving transitions from T&M to managed services.
• Strong commercial acumen and negotiation skills in international corporate environments.
• Solid knowledge of IT/OT technologies and service delivery models.
• Experience managing SLAs, KPIs, risks, and complex projects.
• Ability to lead teams and influence multiple stakeholders effectively.
• Fluent in English and Spanish (C1), comfortable in multicultural environments.
• Results-driven, proactive mindset with high adaptability.

Nice to have:

• Background in digital transformation or large-scale projects.
• Familiarity with project management and reporting tools (PowerBI, SAP, etc.).
• Hands-on understanding of automation and service innovation.

This role is about transforming how we deliver value for a key client. If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you!

Why you’ll love working with us

• Monthly team follow-ups for continuous feedback.
• Teleworking and flexible working hours.
• Private medical insurance fully covered.
• Flexible remuneration (restaurant tickets, transport, childcare).
• Andjoy (Gymforless) & employee discounts (Club Capitole).
• Team buildings every 2 months, including summer party and Christmas dinner.
• Sponsored football team & active technological communities to share knowledge.

See what people are saying about us: Glassdoor

Note: This description retains the core responsibilities and qualifications for the role while removing unrelated postings and duplications found in the original copy.