ServiceNow Product Owner & PM - ITSM Leader, Hybrid

Capitole; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Training budget

Private health insurance

Hybrid working model

Wellhub program

Sports team sponsorship

Job summary

Capitole in Barcelona seeks a Product Owner / Project Manager - ServiceNow to drive the evolution of the ServiceNow ITSM platform. You will connect business requirements with technical teams, prioritize the backlog, and deliver platform enhancements across regions.

The role combines product ownership, project management, and ServiceNow expertise, with governance and CMDB focus. You will engage with business, IT, security, and multiple stakeholders to enable data-driven decision making.

Qualifications

• 7+ years of professional experience in IT environments.
• Experience managing ServiceNow as a Product Owner, Project Manager, Platform Owner, ServiceNow Consultant or similar role.
• Hands-on experience managing backlog, priorities, roadmap and platform enhancements.
• Strong knowledge of ServiceNow and ITSM.
• Experience with ITIL processes, particularly Incident, Change, Request and Configuration Management.
• Experience with CMDB Management and Governance, including data quality and consistency.
• CSDM knowledge is highly valued.
• Experience gathering and analysing business requirements and coordinating their implementation with technical teams.
• Knowledge of Service Catalog, workflows, integrations and/or automation within ServiceNow.
• Strong experience coordinating multiple stakeholders, technical teams and vendors.
• Experience working in international and matrix environments.

Responsibilities

• Drive the evolution and adoption of the ServiceNow platform across different regions.
• Own and prioritise backlog, roadmap and platform enhancements.
• Gather and analyse requirements from Business, IT and Security, translating them into functional and technical requirements.
• Coordinate ServiceNow initiatives and projects, managing priorities, dependencies and deliverables.
• Work closely with technical teams, regional leads, vendors and other stakeholders.
• Ensure alignment between ServiceNow capabilities, ITSM processes and business needs.
• Contribute to ServiceNow platform governance and continuous improvement.
• Lead and support CMDB governance, ensuring data quality, consistency and completeness.
• Coordinate initiatives related to Configuration Management, Service Catalog and Asset Management.
• Monitor platform and process performance through KPIs and dashboards.
• Promote standardization and continuous improvement of global ITSM processes.

Skills

ServiceNow expertise

ITSM knowledge

Backlog management

Stakeholder coordination

Project governance

Tools

ServiceNow

ITIL

Job description

Capitole in Barcelona seeks a Product Owner / Project Manager - ServiceNow to drive the evolution of the ServiceNow ITSM platform. You will connect business requirements with technical teams, prioritize the backlog, and deliver platform enhancements across regions.

The role combines product ownership, project management, and ServiceNow expertise, with governance and CMDB focus. You will engage with business, IT, security, and multiple stakeholders to enable data-driven decision making.