Project Manager ServiceNow

Capitole Consulting; Barcelona; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Professional development budget

Private health insurance

Meal & transport vouchers

Capitole Club discounts

Job summary

Capitole Consulting is seeking a hands-on Project Manager to lead ServiceNow implementations and the end-to-end rollout with SAP integration. You will bridge business, IT and technical teams to deliver on time, on budget and with high quality using ITIL-aligned processes.

Responsibilities include managing the full lifecycle, running workshops, coordinating cross-functional teams and ensuring successful go-live and handover to support.

Qualifications

• 7+ years project management on IT projects.
• 2 end-to-end ServiceNow implementations.
• Experience with ServiceNow- SAP integrations (REST/SOAP, IntegrationHub).
• Knowledge of ITIL v3/v4 and hybrid methodologies.

Responsibilities

• Lead end-to-end ServiceNow rollout including design, build, test, go-live and hypercare.
• Facilitate workshops to define scope, processes, and requirements.
• Coordinate ServiceNow, SAP integration teams and external vendors.
• Manage project plan, budget, risks, issues and dependencies.
• Maintain backlog with Product Owner and stay close to out-of-the-box.

Skills

ServiceNow ITSM

ITIL

Stakeholder management

Agile & Hybrid

Jira / Azure DevOps

Tools

Jira

Azure DevOps

ServiceNow SPM

SAP S/4HANA

SAP ECC

Job description

Capitole is growing fast, and we want you to be part of the journey!

We are looking for a Project Manager with hands‑on experience in ServiceNow implementations to lead the end‑to‑end rollout of the platform at a client, including its integration with SAP.

You will be the bridge between the business, IT and the technical teams (ServiceNow developers, SAP and integration consultants). Your goal is to deliver the project on time, on budget and to quality, with ITIL‑aligned processes and real user adoption.

Responsibilities

• Lead the ServiceNow implementation across its full lifecycle: initiation, requirements gathering, design, build, testing, go‑live and hypercare.
• Run workshops with the business and key users to define scope, processes (incident, request, problem, change, service catalogue) and requirements.
• Work with the SAP and integration teams to design the ServiceNow–SAP integration: data flows, direction and frequency, master data (users, cost centres, assets, suppliers) and owners of each system.
• Build and maintain the project plan, schedule, budget and the log of risks, issues and dependencies.
• Manage the backlog and priorities with the Product Owner, keeping the platform as close to out‑of‑the‑box (OOTB) as possible.
• Coordinate the technical team (ServiceNow developers, architect, SAP consultants) and any external vendors.
• Plan testing: integration, end‑to‑end with SAP, and UAT with key users.
• Prepare go‑live: deployment strategy, data migration, training, change management and handover to support.
• Report progress to sponsors and at steering committees.

Requirements

• 7+ years as a Project Manager on IT projects, including at least 2 end‑to‑end ServiceNow implementations.
• Functional knowledge of ServiceNow ITSM: incident, request, problem, change, service catalogue, CMDB and SLAs.
• Experience managing integrations between ServiceNow and SAP (S/4HANA or ECC) or other ERPs, using IntegrationHub, REST/SOAP APIs or middleware (SAP BTP/PI-PO, MuleSoft).
• Strong command of agile and hybrid methodologies (Scrum, Waterfall) and tools such as Jira, Azure DevOps or ServiceNow SPM.
• Knowledge of ITIL v3 or v4.
• Experience working with business stakeholders and senior management: progress reporting, expectation management and scope negotiation.
• Professional English (B2/C1), fluent in meetings and documentation.
• Office once a week

Desiderable:

• ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM) or others.
• Project management certifications: PMP, PRINCE2 or PSM/CSM.
• Experience with other ServiceNow modules: ITOM, HRSD, SPM or Employee Center.
• Knowledge of the SAP modules involved: FI/CO, MM, PM or HCM / SuccessFactors.
• Experience migrating from other ITSM tools (Remedy, Jira Service Management, BMC).
• Experience in multinational or industrial environments.

Why you'll love working with us

At Capitole, we believe our people are our greatest strength. That's why we offer:

• €1,200/year for your professional development (trainings, events, certifications…)
• Monthly feedback sessions with your team to keep learning and growing
• Private health insurance fully covered by Capitole
• Payflow benefits (meal, transport, childcare vouchers)
• Wellhub subscription
• Discounts with top brands through Capitole Club

Life at Capitole

• Team buildings every two months (our summer party and Christmas dinner are legendary!)
• Football, padel, and basketball teams sponsored by Capitole
• Tech communities where sharing knowledge is part of our DNA
• And above all… an AMAZING TEAM that you’ll love being a part of!

The employee will adhere to information security policies:

• Will have access to confidential information related to Capitole and the project they are working on.
• Must comply with the security and internal policies of both the company and the client.
• Must sign an NDA (Non-Disclosure Agreement).