Service Director, After-Sales - Spain

Haulotte Group; Alcalá de Henares; On-site; EUR 100,000 - 140,000; Full time

Job summary

Haulotte Ibérica seeks a senior leader to head the Service Department across Spain, reporting to the Managing Director and ensuring excellent after-sales growth.

You will oversee field operations, workshop activities, spare parts, warranty management and service administration, collaborating with Sales, Operations and Group support to elevate loyalty and performance in the Spanish market.

Responsibilities

• Lead, coordinate and optimize all after-sales service activities across Spain.
• Supervise field interventions, workshop operations, machine refurbishment activities and service administration.
• Manage spare parts availability and warranty processes in compliance with Group standards.
• Monitor service KPIs and implement corrective and improvement actions when required.
• Define and deploy technical training programs for employees and customers.
• Define and implement the customer service strategy in collaboration with local management.
• Build long-term, trust-based relationships with key customers.
• Lead negotiations on major service agreements and strategic tenders.
• Identify opportunities to grow service revenue through contracts, spare parts and value-added services.
• Analyze business performance and deploy action plans to improve customer satisfaction and profitability.
• Lead, motivate and develop a multidisciplinary team of field technicians, workshop technicians and service administrators.
• Define competency development plans and support career growth opportunities.
• Ensure the organization has the right skills and resources to achieve its objectives.
• Foster collaboration, accountability and engagement within the team.
• Promote a performance-driven culture aligned with Group values.
• Manage the department's budget and ensure achievement of financial targets.
• Build and execute the service business plan while delivering against agreed KPIs.
• Report regularly on operational and financial performance.
• Ensure compliance with Group processes, policies, routines and values.
• Act as the subsidiary representative and Key User in Group projects and cross-functional initiatives.

Job description

Haulotte Ibérica seeks a senior leader to head the Service Department across Spain, reporting to the Managing Director and ensuring excellent after-sales growth.

You will oversee field operations, workshop activities, spare parts, warranty management and service administration, collaborating with Sales, Operations and Group support to elevate loyalty and performance in the Spanish market.