Spain-based Regional After-Sales Lead – White Goods

Xiaomi Iberia; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Xiaomi Iberia is seeking an experienced After-Sales Service Manager to support Xiaomi’s home appliance business across Western Europe. You will develop the regional service network, improve operational performance and ensure a consistent, high-quality customer experience.

Based in Spain, you will lead service-policy implementation, manage authorised networks, monitor KPIs and collaborate with markets and partners to support new product launches and regional service projects.

Qualifications

• Bachelor’s degree in Engineering, Business Administration or a related field.
• At least 5 years of experience in after-sales operations or service network management.
• Good understanding of home appliances, including installation and repair.
• Strong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage.
• Proficiency in Spanish and English with strong communication and cross-cultural collaboration skills.

Responsibilities

• Develop and implement regional after-sales strategies, service policies, standard processes and performance targets.
• Plan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards.
• Coordinate daily after-sales operations, including installation, repair, spare parts availability and escalated customer cases.
• Monitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement.
• Collaborate with local markets, internal teams and external partners to support new product launches and regional service projects.

Skills

Project management

Problem solving

Data analysis

Service partner management

Cross-cultural collaboration

ERP systems

CRM systems

Education

Bachelor’s degree in Engineering or Business Administration

Tools

ERP systems

CRM systems

Job description

Xiaomi Iberia is seeking an experienced After-Sales Service Manager to support Xiaomi’s home appliance business across Western Europe. You will develop the regional service network, improve operational performance and ensure a consistent, high-quality customer experience.

Based in Spain, you will lead service-policy implementation, manage authorised networks, monitor KPIs and collaborate with markets and partners to support new product launches and regional service projects.