Service Manager (M/F) – Haulotte Ibérica

Haulotte Group; Alcalá de Henares; On-site; EUR 100,000 - 140,000; Full time

Job summary

Haulotte Ibérica seeks a senior leader to head the Service Department across Spain, reporting to the Managing Director and ensuring excellent after-sales growth.

You will oversee field operations, workshop activities, spare parts, warranty management and service administration, collaborating with Sales, Operations and Group support to elevate loyalty and performance in the Spanish market.

Responsibilities

• Lead, coordinate and optimize all after-sales service activities across Spain.
• Supervise field interventions, workshop operations, machine refurbishment activities and service administration.
• Manage spare parts availability and warranty processes in compliance with Group standards.
• Monitor service KPIs and implement corrective and improvement actions when required.
• Define and deploy technical training programs for employees and customers.
• Define and implement the customer service strategy in collaboration with local management.
• Build long-term, trust-based relationships with key customers.
• Lead negotiations on major service agreements and strategic tenders.
• Identify opportunities to grow service revenue through contracts, spare parts and value-added services.
• Analyze business performance and deploy action plans to improve customer satisfaction and profitability.
• Lead, motivate and develop a multidisciplinary team of field technicians, workshop technicians and service administrators.
• Define competency development plans and support career growth opportunities.
• Ensure the organization has the right skills and resources to achieve its objectives.
• Foster collaboration, accountability and engagement within the team.
• Promote a performance-driven culture aligned with Group values.
• Manage the department's budget and ensure achievement of financial targets.
• Build and execute the service business plan while delivering against agreed KPIs.
• Report regularly on operational and financial performance.
• Ensure compliance with Group processes, policies, routines and values.
• Act as the subsidiary representative and Key User in Group projects and cross-functional initiatives.

Job description

Founded in1985, Haulotte is a French group with over a century of expertise in designing,manufacturing and marketing mobile elevating work platforms. As aninternational mid-sized company, Haulotte operates in 21 countries andgenerates more than 80% of its sales outside France. Throughreliable, high-quality products, Haulotte promotes safe lifting solutions anddelivers a unique and valuable customer experience.

ThePosition

WithinHaulotte Ibérica and reporting to the Managing Director, you lead and developthe Service Department across Spain, ensuring operational excellence, customersatisfaction and sustainable growth of the after-sales business.

You areresponsible for overseeing all service-related activities, including fieldoperations, workshop activities, spare parts, warranty management and serviceadministration. Working closely with Sales, Operations and Group supportfunctions, you contribute directly to customer loyalty, business performanceand the continuous improvement of our service offering throughout the Spanishmarket, in compliance with Q/C/D/HR/S/E objectives and the Group's values.

As a keybusiness partner, you drive the performance of the service organization whilestrengthening customer relationships and developing team capabilities.

Main Missions and Responsibilities:

Service Operations & Performance Management

• Lead, coordinate and optimizeall after-sales service activities across Spain.
• Supervise field interventions,workshop operations, machine refurbishment activities and serviceadministration.
• Manage spare parts availabilityand warranty processes in compliance with Group standards.
• Monitor service KPIs andimplement corrective and improvement actions when required.
• Define and deploy technicaltraining programs for employees and customers.

Customer Satisfaction & Business Development

• Define and implement thecustomer service strategy in collaboration with local management.
• Build long-term, trust-basedrelationships with key customers.
• Lead negotiations on majorservice agreements and strategic tenders.
• Identify opportunities to growservice revenue through contracts, spare parts and value-added services.
• Analyze business performanceand deploy action plans to improve customer satisfaction andprofitability.

Team Leadership & Development

• Lead, motivate and develop amultidisciplinary team of field technicians, workshop technicians andservice administrators.
• Define competency developmentplans and support career growth opportunities.
• Ensure the organization has theright skills and resources to achieve its objectives.
• Foster collaboration,accountability and engagement within the team.
• Promote a performance-drivenculture aligned with Group values.

Governance, Budget & Cross-functional Coordination

• Manage the department's budgetand ensure achievement of financial targets.
• Build and execute the servicebusiness plan while delivering against agreed KPIs.
• Report regularly on operationaland financial performance.
• Ensure compliance with Groupprocesses, policies, routines and values.
• Act as the subsidiaryrepresentative and Key User in Group projects and cross-functionalinitiatives.