Spain Aftersales Tech Lead: Support, Training & Compliance

Michael Page; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Michael Page is seeking a senior automotive aftersales professional to lead technical support for the Spanish dealer network, manage warranty policy implementation and analysis, and drive training across new models, EVs, and ADAS.

You will coordinate recalls, conduct workshops, and oversee outsourced training providers to ensure certification and compliant service delivery. The role requires strong stakeholder management and a track record in aftersales operations.

Formación

• Lead dealer technical support activities (hotline, case management) and escalate complex issues to HQ.
• Primary technical contact for the dealer network.
• Implement and control warranty policies; analyze warranty trends and ensure proper processes.
• Deploy Spain training strategy covering new models, EVs, and ADAS.
• Coordinate recalls and service campaigns with dealer communication and HQ reporting.
• Conduct workshop audits to ensure safety and service standards compliance.
• Manage outsourced technical training providers; monitor budgets and KPIs.
• Ensure certification, launch readiness, and training quality with partners.

Responsabilidades

• Aftersales technical and operational performance of the Spanish dealer network.
• Ensure training quality and launch readiness with external partners.
• Coordinate recalls and audit results with dealers and HQ.

Conocimientos

Technical support

Warranty policies

Training coordination

Stakeholder management

Compliance

Audits

EVs

ADAS

Recalls

Descripción del empleo

Michael Page is seeking a senior automotive aftersales professional to lead technical support for the Spanish dealer network, manage warranty policy implementation and analysis, and drive training across new models, EVs, and ADAS.

You will coordinate recalls, conduct workshops, and oversee outsourced training providers to ensure certification and compliant service delivery. The role requires strong stakeholder management and a track record in aftersales operations.