Service Desk Technician - 24/7 Support (Level 1)

Accenture PLC; Málaga; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Medical services

Flexible working

Training & development

Job summary

Accenture is seeking an IT Service Desk/IT Support professional in Málaga who will handle incident management, monitor systems, and drive restoration efforts while adhering to SLAs. The role requires flexibility for rotating shifts and collaboration across teams to improve service performance.

The candidate should have 1–4 years in service desk environments, experience with ITSM tools (ServiceNow/Remedy), and skills in data analysis using Power BI, with fluency in English and at least one of

Qualifications

• 1 to 4 years of experience in Service Desk or IT Support environments.
• Experience with ITSM tools such as ServiceNow, Remedy, or similar platforms.
• Experience in data analysis and reporting using Power BI.
• Fluency in English and proficiency in Dutch, Portuguese, German or French.

Responsibilities

• Drive incident and outage management, investigation and restoration.
• Monitor systems and trends to improve performance and prevent incidents.
• Track and facilitate changes to production environments.
• Operate information technology production services according to management protocols and SLAs.

Skills

Customer Support

Problem solving

Education

IT/Telecommunications or related field degree

Tools

ServiceNow

Remedy

Power BI

Job description

Accenture is seeking an IT Service Desk/IT Support professional in Málaga who will handle incident management, monitor systems, and drive restoration efforts while adhering to SLAs. The role requires flexibility for rotating shifts and collaboration across teams to improve service performance.

The candidate should have 1–4 years in service desk environments, experience with ITSM tools (ServiceNow/Remedy), and skills in data analysis using Power BI, with fluency in English and at least one of