Remote L1 Service Engineer - IT Support

Mercier Consultancy Md; Málaga; Remote; EUR 22,000 - 34,000; Full time

Job summary

NTT DATA in Málaga, Spain invites applications for a Networking Remote Field Service Engineer (L1). This entry-level role provides remote technical support to clients, identifying and resolving incidents to restore services and meet SLA targets.

You will use service assurance tools, document resolutions, and coordinate with teams to escalate and fix issues, while continually updating knowledge bases and ensuring accurate CI configurations.

Qualifications

• Entry-level engineering role in networking/field service.
• Provides professional remote technical support to clients.
• Identifies and resolves incidents to minimize downtime.
• Uses standard operating procedures and knowledge articles.

Responsibilities

• Maintains support processes and handles requests per procedures.
• Uses service assurance tools to diagnose problems and report performance.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks and updates knowledge bases.
• Monitors service delivery against SLA and logs relevant information.
• Escalates unresolved incidents and follows up until resolution.
• Documents and closes incidents per procedures.

Skills

Remote support

Incidents handling

Troubleshooting

Customer service

Job description

NTT DATA in Málaga, Spain invites applications for a Networking Remote Field Service Engineer (L1). This entry-level role provides remote technical support to clients, identifying and resolving incidents to restore services and meet SLA targets.

You will use service assurance tools, document resolutions, and coordinate with teams to escalate and fix issues, while continually updating knowledge bases and ensuring accurate CI configurations.