B2B/B2C Sales & Customer Care Associate

Accenture PLC; Málaga; Sur place; EUR 18 000 - 24 000; Plein temps

Résumé du poste

Accenture PLC in Málaga, Spain, is seeking a customer support professional to help manage queries, resolve escalations, and provide clear information to clients. You will work within the B2B/B2C sales ecosystem, documenting issues and contributing to service level compliance.

The role values strong email and chat communication, basic Catalan and English language skills (B1), and a willingness to learn. You will build knowledge of customer environments, aim for high satisfaction, and participate

Qualifications

• Bachelor's degree in a relevant field.
• 0–1 years of experience.
• English level B1 and Catalan B1.

Responsabilités

• Manage resolving customer queries and handling escalations and complaints.
• Close faults and resolve complaints within SLA.
• Assist with email and chat processes and maintain accurate documentation.
• Build knowledge of customers' business environments.

Connaissances

B2B/B2C sales

Customer care

Communication skills

Active listening

Conflict resolution

Negotiation

Problem analysis

Formation

Bachelor's degree

Description du poste

Accenture PLC in Málaga, Spain, is seeking a customer support professional to help manage queries, resolve escalations, and provide clear information to clients. You will work within the B2B/B2C sales ecosystem, documenting issues and contributing to service level compliance.

The role values strong email and chat communication, basic Catalan and English language skills (B1), and a willingness to learn. You will build knowledge of customer environments, aim for high satisfaction, and participate