24/7 IT Service Desk Technician (Valencia)

Trigyn Technologies Limited; Valencia; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Trigyn Technologies Limited is seeking a Service Desk Technician to work at our client site in Valencia, Spain. The role covers full lifecycle support requests, incident handling, and 24/7 shift coverage to ensure continuous IT service operations.

You will troubleshoot issues, manage incidents end-to-end, and monitor the ICT infrastructure using multiple tools. English fluency and strong communication are essential, with opportunities to contribute to knowledge bases and policy updates.

Formación

• Minimum 2 years of Service Desk experience supporting customers.
• Familiar with ServiceNow or similar ticketing platforms.
• Experience with monitoring tools such as SCOM, OEM, NNMi, Argos.
• Good written and verbal English.
• Ability to work in a 24/7 shift rotation.
• Strong problem-solving and communication skills.

Responsabilidades

• End-to-end management of support requests and incidents in the ITSM system.
• Analyzing and resolving incidents following established procedures.
• Escalating incidents when necessary and preventing recurrence.
• Monitoring ICT infrastructure using monitoring tools.
• Informing customers about outages and resolution progress.
• Assisting in updating technical documentation and knowledge base.
• Supporting Change Manager and CMDB updates.

Conocimientos

Service Desk experience

Ticketing tools

Incident management

Monitoring tools

English fluency

Customer service

Problem solving

Under pressure

Team collaboration

Educación

IT-related diploma/degree

Herramientas

ServiceNow

SCOM

OEM

NNMi

Argos

Descripción del empleo

Trigyn Technologies Limited is seeking a Service Desk Technician to work at our client site in Valencia, Spain. The role covers full lifecycle support requests, incident handling, and 24/7 shift coverage to ensure continuous IT service operations.

You will troubleshoot issues, manage incidents end-to-end, and monitor the ICT infrastructure using multiple tools. English fluency and strong communication are essential, with opportunities to contribute to knowledge bases and policy updates.