Senior Technical Support Engineer, Cortex XSIAM (Remote)

Bruce.Work; Málaga; Remote; EUR 60,000 - 85,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer focused on Cortex XSIAM to support customers globally. You will troubleshoot complex security issues, triage incidents, and work with cross-functional teams to resolve problems while maintaining strong customer relationships.

Remote role with international collaboration across geographies. You will dive into SIEM data, correlate events, and help prevent incidents by provisioning proactive analyses and guidance in a fast-paced

Qualifications

• Experience with Endpoint Security software.
• SIEM experience and understanding of how SIEMs work.
• Experience with EDR tools and data parsing.
• Experience creating complex correlation rules, reports and dashboards.
• Experience with integration and implementation of SIEMs.

Responsibilities

• Respond to user-reported issues within SLAs.
• Triage issues via ticketing system, phone, or remote sessions.
• Perform advanced troubleshooting at application and OS levels.
• Identify fault area and coordinate fixes with relevant teams.
• Provide feedback into development on product problems.
• Document actions for internal and customer communication.
• Facilitate root cause investigations and corrective measures.

Skills

Endpoint security

SIEM

EDR tools

Windows/macOS/Linux

Kubernetes

GCP

AWS

Networking basics

Scripting

MS Server solutions

Tools

Kubernetes

AWS

GCP

SCCM

GPO

AD

Job description

Palo Alto Networks is seeking a Senior Technical Support Engineer focused on Cortex XSIAM to support customers globally. You will troubleshoot complex security issues, triage incidents, and work with cross-functional teams to resolve problems while maintaining strong customer relationships.

Remote role with international collaboration across geographies. You will dive into SIEM data, correlate events, and help prevent incidents by provisioning proactive analyses and guidance in a fast-paced