Senior Technical Support Engineer-XSIAM Specialist (Remote)

Euraxess; Málaga; Remote; EUR 70,000 - 110,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer for Cortex XSIAM to deliver expert technical assistance to customers worldwide. You will handle inquiries, escalations, and complex troubleshooting across Windows, macOS, and Linux environments, collaborating with developers to validate fixes and implement durable solutions.

The role is remote with global collaboration, requiring strong communication, a customer-first mindset, and deep knowledge of SIEM, EDR, and cloud platforms.

Qualifications

• Experience with Endpoint Security software.
• SIEM experience and data parsing.
• Complex correlation rules, reports and dashboards creation.

Responsibilities

• Respond to user-reported issues within SLAs.
• Triage issues via ticketing, phone, or remote sessions.
• Perform advanced troubleshooting at application and OS level.
• Identify fault areas and coordinate fixes with teams.
• Document actions for internal and customer communication.
• Facilitate root cause investigations and corrective measures.

Skills

Endpoint Security

SIEM

EDR

Kubernetes

GCP

AWS

Windows

MacOS

Linux

Networking

Scripting

English fluency

Customer advocacy

Education

4+ years as a Support Engineer

Tools

SCCM

GPO

AD

MSSQL

Job description

Palo Alto Networks is seeking a Senior Technical Support Engineer for Cortex XSIAM to deliver expert technical assistance to customers worldwide. You will handle inquiries, escalations, and complex troubleshooting across Windows, macOS, and Linux environments, collaborating with developers to validate fixes and implement durable solutions.

The role is remote with global collaboration, requiring strong communication, a customer-first mindset, and deep knowledge of SIEM, EDR, and cloud platforms.