Senior Cortex XSIAM SIEM Support Engineer (Remote)

Conspicuous; Málaga; Remote; EUR 108,000 - 161,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer focused on Cortex XSIAM to support our global customer base. You will handle inquiries, escalations, and troubleshooting across endpoints, SIEM, and cloud environments while working with cross-functional teams to deliver secure outcomes.

You will collaborate with developers to reproduce issues and craft permanent solutions, ensuring high-quality support and adherence to SLAs in a remote, international setting.

Qualifications

• 4+ years of experience as a Support Engineer.
• Experience with Endpoint Security software.
• SIEM experience and understanding of SIEM concepts.
• Experience creating custom data parsers and collections.
• Experience building complex correlation rules, reports and dashboards.
• Experience in SIEM deployment, integration and implementation.
• Experience with EDR tools.
• Strong communication and customer service skills.
• Basic networking knowledge to debug complex environments.
• Experience with Windows, MacOS, and Linux applications.
• Familiarity with Kubernetes, GCP, and AWS for cloud agent troubleshooting.
• Excellent written and spoken English; additional languages a plus.

Responsibilities

• Respond to user-reported issues within defined SLAs.
• Triage issues via ticketing, phone, or remote sessions.
• Perform advanced troubleshooting at application and OS level.
• Identify fault areas and coordinate fixes with relevant teams.
• Provide feedback to development on product problems.
• Document actions for internal and customer communication.
• Lead root-cause investigations and implement corrective/preventive measures.

Skills

Endpoint Security

SIEM

Data parsing

Complex correlation rules

Reports & dashboards

SIEM integration

EDR tools

Communication skills

Networking basics

Windows OS

MacOS

Linux

Kubernetes

GCP

AWS

Scripting

MS Server (SCCM, GPO, AD, MSSQL, IIS,

Tools

Kubernetes

GCP

AWS

SCCM

GPO

AD

MSSQL

IIS

Exchange

Job description

Palo Alto Networks is seeking a Senior Technical Support Engineer focused on Cortex XSIAM to support our global customer base. You will handle inquiries, escalations, and troubleshooting across endpoints, SIEM, and cloud environments while working with cross-functional teams to deliver secure outcomes.

You will collaborate with developers to reproduce issues and craft permanent solutions, ensuring high-quality support and adherence to SLAs in a remote, international setting.