Senior Escalations Engineer - SIEM & XSIAM Expert

SendGrid, Inc.; Málaga; Remote; EUR 60,000 - 90,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer for Cortex XSIAM. This fully remote role supports customers globally, solving complex security incidents and optimizing deployments across Windows, MacOS and Linux environments.

You will work with cross-functional teams to reproduce issues, develop permanent fixes, and provide proactive guidance to customers. Fluency in English is required, as is the ability to engage with diverse clients.

Qualifications

• 4+ years of experience as a Support Engineer
• Deep understanding of SIEMs and EDR tools
• Experience with Windows, MacOS and Linux environments
• Strong communication and customer service skills
• Fluent English; Spanish, French, or German an advantage

Responsibilities

• Provide technical support to Cortex XSIAM customers via tickets, calls, and emails
• Perform advanced troubleshooting at application and OS levels
• Work with development to reproduce and fix issues
• Contribute to root-cause investigations and documentation

Skills

Endpoint security

SIEM experience

EDR experience

Customer facing

English proficiency

Tools

Kubernetes

GCP

AWS

Job description

Palo Alto Networks is seeking a Senior Technical Support Engineer for Cortex XSIAM. This fully remote role supports customers globally, solving complex security incidents and optimizing deployments across Windows, MacOS and Linux environments.

You will work with cross-functional teams to reproduce issues, develop permanent fixes, and provide proactive guidance to customers. Fluency in English is required, as is the ability to engage with diverse clients.