Remote Senior Tech Support Engineer – SIEM & XDR Focus

International Schools Partnership; Málaga; A distancia; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Palo Alto Networks is hiring a Senior Technical Support Engineer for Cortex XSIAM. You will join a global, customer-focused team providing expert support, handling escalations, and collaborating with developers to deliver permanent solutions.

The role emphasizes proactive risk mitigation, strong communication, and cross-geography teamwork. You will work with Windows, MacOS, and Linux environments, SIEM/EDR tools, and cloud deployment to support complex customer deployments.

Formación

• Experience with Endpoint Security software and SIEM required.
• Strong knowledge of Windows, MacOS and Linux environments.
• 4+ years in a technical support role.
• Experience with EDR tools and cloud deployment.
• Fluent English; additional Spanish, French, or German a plus.
• Ability to debug complex environments and multiple parallel issues.

Responsabilidades

• Respond to user-reported issues in adherence to established SLAs.
• Triage customer issues via ticketing, phone, or remote sessions.
• Perform advanced troubleshooting at application and OS levels.
• Identify fault areas (code, environment, config) and coordinate fixes.
• Provide timely feedback to development on customer-reported problems.
• Document actions clearly for internal and customer communication.
• Lead root-cause investigations and help implement corrective measures.

Conocimientos

Endpoint security

SIEM

Data parsing

Correlation rules

EDR tools

Networking basics

Cloud troubleshooting

English fluent

Customer service

Debugging

Problem solving

Herramientas

Windows OS

MacOS

Linux

SCCM

GPO

AD

MSSQL

IIS

Exchange

Kubernetes

GCP

AWS

Descripción del empleo

Palo Alto Networks is hiring a Senior Technical Support Engineer for Cortex XSIAM. You will join a global, customer-focused team providing expert support, handling escalations, and collaborating with developers to deliver permanent solutions.

The role emphasizes proactive risk mitigation, strong communication, and cross-geography teamwork. You will work with Windows, MacOS, and Linux environments, SIEM/EDR tools, and cloud deployment to support complex customer deployments.