Finnish-Speaking Senior Tech Support Engineer (Remote)

Savior Artigos Texteis Lda

España

Remote

EUR 70,000 - 95,000

Full time

3 days ago

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Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer focused on Cortex XSIAM. You will join a global team delivering expert technical support, triaging issues, and working with customers via tickets, calls, and remote sessions. Strong SIEM/EDR experience and cloud familiarity are essential, with a bias toward proactive risk mitigation.

The role is remote, with collaboration across geographies. Fluency in English is required; Spanish or other languages are a plus.

Qualifications

4+ years of experience as a Support Engineer.
Experience with Endpoint Security software.
SIEM experience and data parsing/collection skills.
Experience with Windows, MacOS and Linux environments.
Strong written and verbal communication in English; additional languages a plus.
Ability to debug complex, multi-application environments and work with cloud agents.

Responsibilities

Provide technical support to customers via tickets, phone, and remote sessions within SLAs.
Perform advanced troubleshooting at application and OS levels.
Identify fault areas and collaborate with teams to implement fixes.
Contribute to root-cause investigations and preventative measures.
Document actions clearly for internal teams and customers.
Work with developers to reproduce issues and create permanent solutions.
Engage with customers to ensure successful risk mitigation and satisfaction.