Senior Cortex XSIAM Support Engineer - Remote

Mercier Consultancy Md; Málaga; Remote; EUR 70,000 - 100,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer focused on Cortex XSIAM. You will provide expert technical assistance, manage escalations, and collaborate with account managers to tailor customer experiences.

Remote work is offered, with cross-geography collaboration and a strong emphasis on security operations. You will troubleshoot complex security environments, respond to inquiries via tickets, calls, and emails, and work with developers to reproduce issues and craft

Qualifications

• 4+ years as a Support Engineer.
• Experience with Endpoint Security software and SIEM systems.
• Ability to debug complex environments across Windows, macOS and Linux.

Responsibilities

• Respond to user-reported issues within SLA.
• Triage issues via ticketing, phone, or remote sessions.
• Perform advanced troubleshooting at application and OS level.
• Identify fault areas and coordinate fixes with relevant teams.
• Provide feedback to development on product problems.
• Document actions for internal and customer communications.
• Lead root-cause investigations and implement corrective measures.

Skills

Endpoint Security

SIEM expertise

EDR tools

OS troubleshooting

Networking basics

Cloud platforms

Kubernetes

Communication skills

Tools

Kubernetes

GCP

AWS

Job description

Palo Alto Networks is seeking a Senior Technical Support Engineer focused on Cortex XSIAM. You will provide expert technical assistance, manage escalations, and collaborate with account managers to tailor customer experiences.

Remote work is offered, with cross-geography collaboration and a strong emphasis on security operations. You will troubleshoot complex security environments, respond to inquiries via tickets, calls, and emails, and work with developers to reproduce issues and craft