Senior Remote ServiceNow Architect — SPM & Telco

Cognizant; Comunidad de Madrid; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Restaurant tickets

Permanent contract

Flexible benefits: Gympass and nursery

Referral bonus

Competitive salary and bonuses

Job summary

Cognizant is seeking a Senior ServiceNow Solution Architect (SPM & Telco) to lead platform design, integration architecture, and technology strategy for strategic portfolios in the telecommunications sector. The role is remote within Spain or Portugal, with a chance to influence global delivery.

You will mentor teams, drive client success, and stay at the forefront of ServiceNow capabilities while collaborating with international colleagues in a dynamic, high-impact environment.

Qualifications

• 5+ years hands-on experience on the ServiceNow platform.
• 5+ years experience in General Consulting, Service Management, or Software Development.
• 3+ years experience in project/portfolio management implementations or PMO consulting roles.
• 2+ years experience with telecommunications clients or telco environment.
• Bachelor-level degree in CS/IT; post-graduate degree a plus.

Responsibilities

• Provide technical leadership on platform design, integration architecture, and technology strategy.
• Lead and mentor developers and architects across disciplines.
• Design, document, and communicate the integration approach for all components.
• Research, analyze, and propose solutions addressing business needs across service lines.
• Educate clients and negotiate technical solutions aligned to context.
• Deliver a high-quality, value-adding client experience in every interaction.
• Escalate technical decisions when needed and ensure artefacts meet quality standards.
• Support scoping of new opportunities and design tools for efficient delivery.
• Build high-performing delivery teams and provide coaching to engineers.

Skills

ServiceNow platform experience

English proficiency (B2+)

Telco domain knowledge

Leadership & mentoring

Agile delivery experience

Education

Degree in Computer Science or Information Technology

Tools

ServiceNow CSA

ServiceNow CIS-SPM

CIS certifications (CIS-ITSM + 2 more)

ServiceNow CTA/CMA (desired)

TM Forum familiarity

JavaScript/HTML/CSS

Job description

Cognizant is seeking a Senior ServiceNow Solution Architect (SPM & Telco) to lead platform design, integration architecture, and technology strategy for strategic portfolios in the telecommunications sector. The role is remote within Spain or Portugal, with a chance to influence global delivery.

You will mentor teams, drive client success, and stay at the forefront of ServiceNow capabilities while collaborating with international colleagues in a dynamic, high-impact environment.