Senior Remote Robotics Tech – Hugo & DS1 Support

Grupo Digital; Sevilla; Remote; EUR 38.000 - 56.000; Vollzeit

Benefits dieser Stelle

MIP incentive

Zusammenfassung

Medtronic is hiring a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and DS1 analytics across EMEA. You will deliver remote technical support to healthcare professionals, start-up specialists and field service engineers, and act as a technical liaison to ensure quick issue resolution.

The role requires an engineering degree (biomedical/electrical/mechanical), fluency in Portuguese, English and Italian, plus hands-on robotics experience.

Qualifikationen

• Bachelor's or master's degree in biomedical, electrical or mechanical engineering.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in capital equipment.
• Highly organized with the ability to multi-task and prioritize.
• Experience with software troubleshooting.

Aufgaben

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvement projects.
• Ensure all documentation/system entries are complete and up-to-date.
• Focus on remote support with occasional onsite training domestically and internationally.

Kenntnisse

Portuguese (C1/C2)

English (C1/C2)

Italian (C1/C2)

Engineering degree

Ausbildung

Bachelor's or Master's in biomedical/electrical/mechanical engineering

Tools

DS1 software

Jobbeschreibung

Medtronic is hiring a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and DS1 analytics across EMEA. You will deliver remote technical support to healthcare professionals, start-up specialists and field service engineers, and act as a technical liaison to ensure quick issue resolution.

The role requires an engineering degree (biomedical/electrical/mechanical), fluency in Portuguese, English and Italian, plus hands-on robotics experience.