Remote Hugo Robotics Tech Service Specialist

ALBA Synchrotron

El Valle

A distancia

EUR 37.000 - 79.000

Jornada completa

hace 43 horas

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Descripción de la vacante

Medtronic is seeking a full-time Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 platform to support healthcare professionals, startup specialists, and field service engineers across EMEA. You will explain complex technical issues and drive remote resolution with global stakeholders.

The role requires a biomedical/engineering degree, 4+ years of robotics experience, and fluency in Portuguese, English, and Italian.

Formación

Bachelor's or master's in biomedical/electrical/mechanical engineering.
Fluency in Portuguese, English and Italian at C1/C2.
Experience with robotics or motion control in a large capital equipment environment.
Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.

Responsabilidades

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
Collaborate with other technical service specialists to troubleshoot complex service requests.
Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
Responsible to ensure all documentation/system entries are fully complete promptly.
Focus on remote support, with occasional onsite support / training availability (domestically and international).
Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).