Remote Robotics Technical Specialist – Hugo & DS1

Talantir; Valencia; Remote; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 software from a remote location across Europe. The role requires strong technical knowledge, excellent communication with healthcare professionals, and the ability to manage escalations and remote field service coordination.

The ideal candidate will have a biomedical/electrical/mechanical engineering background with robotics experience, fluent Portuguese, English and

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Portuguese language

English language

Italian language

Robotics experience

Analytical thinking

Problem solving

Multitasking

Education

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 software from a remote location across Europe. The role requires strong technical knowledge, excellent communication with healthcare professionals, and the ability to manage escalations and remote field service coordination.

The ideal candidate will have a biomedical/electrical/mechanical engineering background with robotics experience, fluent Portuguese, English and