Senior IT Support & Endpoint Specialist (1-Year Contract)

Sharp Brains; País Vasco; Presencial; EUR 28.000 - 55.000; Jornada completa

Descripción de la vacante

A leading technology solutions provider in Spain is seeking an experienced IT Support professional to provide technical assistance, manage device lifecycles, and ensure compliance with IT policies. The ideal candidate has over 3 years of experience in supporting desktop environments, troubleshooting issues, and using tools like SCCM and ServiceNow. This role involves being the primary onsite contact for escalations and requires familiarity with ITIL practices. Contract duration is 1 year, extendable, and offers a freelance/B2B contractual agreement.

Formación

• More than 3 years of experience in IT Support.
• Familiarity with Windows and mobile device support.
• Experience with ITIL practices and incident management.

Responsabilidades

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix tasks.
• Manage the full lifecycle of desktop devices and support applications.

Conocimientos

Technical support

Troubleshooting

SCCM

ServiceNow

Windows OS

Active Directory

ITIL practices

Herramientas

SCCM

Intune

VPN clients

Descripción del empleo

A leading technology solutions provider in Spain is seeking an experienced IT Support professional to provide technical assistance, manage device lifecycles, and ensure compliance with IT policies. The ideal candidate has over 3 years of experience in supporting desktop environments, troubleshooting issues, and using tools like SCCM and ServiceNow. This role involves being the primary onsite contact for escalations and requires familiarity with ITIL practices. Contract duration is 1 year, extendable, and offers a freelance/B2B contractual agreement.