Bilingual Tech Support Specialist - 6-Month Contract

TP; España; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading technology firm based in Spain is looking for a proactive Technical Support Specialist to join their regional support team. In this role, you will provide first-line assistance to business clients and partners, ensuring efficient resolution of B2B inquiries regarding devices and apps. Ideal candidates will have 1-2 years of experience in customer service, be bilingual in English and Spanish, and exhibit strong communication skills. The position is a 6-month renewable contract offering a dynamic and fast-paced work environment.

Formación

• 1-2 years of experience in customer service, helpdesk, or shared service support.
• Proficient in English and Spanish (both written and verbal).
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.

Responsabilidades

• Provide first-line support to business clients, partners and retail teams.
• Manage and resolve B2B inquiries related to device and app usage.
• Collaborate with internal teams for timely and accurate responses.
• Troubleshoot technical and operational issues.
• Log all cases and interactions in the ticketing system.
• Monitor and follow up on open tickets for timely closure.

Conocimientos

Customer service

Problem-solving

Communication

Descripción del empleo

A leading technology firm based in Spain is looking for a proactive Technical Support Specialist to join their regional support team. In this role, you will provide first-line assistance to business clients and partners, ensuring efficient resolution of B2B inquiries regarding devices and apps. Ideal candidates will have 1-2 years of experience in customer service, be bilingual in English and Spanish, and exhibit strong communication skills. The position is a 6-month renewable contract offering a dynamic and fast-paced work environment.