On-Site IT Support Pro - Bilingual EN/ES

novanta

Barcelona

On-site

EUR 28,000 - 38,000

Full time

2 days ago

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Job summary

Novanta is seeking an experienced IT Support Specialist to join our team in Spain. You will deliver end-user IT support across the organization, ensuring smooth operation of devices and applications while maintaining a high level of service.

The role requires collaboration with executives and various departments to tailor support to each user’s needs. Responsibilities include troubleshooting hardware/software issues, imaging devices, deploying updates, supporting Windows 10/11, M365, Exchange

Qualifications

4+ years of IT support experience in a corporate environment.
Proficient with Microsoft 365 and Active Directory.
Familiar with help desk tools and basic networking concepts.
Fluent English and Spanish; Catalan a plus; able to work on-site full-time.
Experience supporting senior managers and executives.

Responsibilities

Troubleshoot and resolve hardware and software issues for end users at all levels of the organization, including executives.
Perform hardware imaging, device deployments, and application updates.
Support Windows 10/11, Microsoft 365, and Exchange Online environments.
Manage Active Directory objects, including users, groups, and computers.
Deliver responsive support to remote users to keep them connected and productive.
Document processes and contribute to user education, particularly for non-technical users.
Manage and resolve IT tickets through Jira Service Management ticketing system.