Information Technology Specialist

Sharp Brains; País Vasco; On-site; EUR 28,000 - 55,000; Full time

Job summary

A leading technology solutions provider in Spain is seeking an experienced IT Support professional to provide technical assistance, manage device lifecycles, and ensure compliance with IT policies. The ideal candidate has over 3 years of experience in supporting desktop environments, troubleshooting issues, and using tools like SCCM and ServiceNow. This role involves being the primary onsite contact for escalations and requires familiarity with ITIL practices. Contract duration is 1 year, extendable, and offers a freelance/B2B contractual agreement.

Qualifications

• More than 3 years of experience in IT Support.
• Familiarity with Windows and mobile device support.
• Experience with ITIL practices and incident management.

Responsibilities

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix tasks.
• Manage the full lifecycle of desktop devices and support applications.
• Delivered support using SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered software installations, updates, and security patching in line with IT policies.
• Provided remote and deskside support using EUC tools and supported MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as primary onsite contact during escalations or outages.
• Supported printers, scanners, and peripherals including troubleshooting and maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and guides for internal reference.
• Familiar with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Skills

Technical support

Troubleshooting

SCCM

ServiceNow

Windows OS

Active Directory

ITIL practices

ITIL

Tools

SCCM

Intune

VPN clients

Active Directory

Job description

Role Type: Backfill

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.