L2 T Support Specialist

Ubique Systems; Madrid; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading IT service provider in Madrid is seeking an IT Desktop Support professional to provide Level 2 support for hardware and software issues. The role includes managing user devices, installing and configuring equipment, monitoring incidents, and offering IT support for warehouse operations. The ideal candidate should have a high school diploma and over 2 years of experience in a medium-sized business setting. Join a dynamic company focused on continuous improvement within IT support.

Qualifications

• High school diploma or equivalent required.
• 2+ years of help desk and IT technician experience supporting at least 250 users.
• Relevant vocational training in IT, such as IT Specialist or System Electronics Technician.

Responsibilities

• Provide level 2 support for hardware and software issues.
• Monitor and process tickets and incidents.
• Install and configure end user devices.
• Maintain and monitor printers.
• Execute operational processes for equipment changes.
• Analyze and recommend new technologies.
• Manage IT relocations and asset tagging.
• Rotate on-call schedule for after-hours support.
• Participate in IT and business projects.
• Support mobile computing devices and UMTS contracts.
• IT support for warehouse management.
• Manage telephone and network socket patching.
• Participate in improving helpdesk processes.
• Administer and collect documentation.

Job description

It Desktop Support- Madrid, – Spain (Dispatch/On Demand Request)

Location: Madrid, Community of Madrid, Spain

Responsibilities

• Level 2 support for all hardware and software related problems including troubleshooting and resolution.
• Monitor and process tickets / incidents.
• Act as central point of contact as part of end user support.
• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
• Maintain, configure, install, and monitor printers including centralized management software.
• Perform equipment install-move-add-change operational processes as needed by the businesses.
• Analyze and recommend new technology, upgrades, and services for end users.
• Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including preparation and implementation of IT relocations.
• Rotation of on-call schedule for after-hours support.
• Participate in various IT and business projects.
• Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
• IT support for warehouse management (scanner and printers), where applicable.
• Responsible for telephone and network socket patch management, where applicable.
• Participation in the continuous improvement of existing and new helpdesk processes.
• Collection and administration of documentation.

Qualifications

• High school diploma, GED, or country equivalent required.
• 2+ years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required.
• Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician or comparable qualification.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting, Financial Services, and Banking