IT Support Technician Level 1

emagine; Barcelona; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

On-site work

Job summary

emagine is seeking an IT Support Technician Level 1 in Barcelona to provide essential first-line support. You will handle tickets from users, diagnose common issues with Windows, Office, email, and peripherals, and ensure proper documentation.

You'll escalate complex cases to Level 2/3 and assist in maintaining smooth IT operations on-site. English, French, and Spanish skills are required for professional client support.

Qualifications

• Experience with Windows operating systems.
• Proficient in Microsoft Office Suite.

Responsibilities

• Receive and handle user support requests via phone, email, or ticketing system.
• Classify and prioritize incidents and service requests.
• Provide first-line technical support for Windows OS, Office apps, email, PCs and peripherals, and basic network issues.
• Assist users in resolving technical problems and promote IT best practices.
• Escalate complex incidents to Level 2 and Level 3 support teams.
• Maintain accurate ticket updates and documentation.
• Create user accounts, manage access rights, and install standard software.

Skills

Windows OS

Microsoft Office

English (Professional)

French (Professional)

Spanish (Good)

Ticketing system

Tools

Ticketing system

Job description

Summary

IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.

Summary

IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.

Main Responsibilities

• Receive and handle user support requests via phone, email, or ticketing system.
• Classify and prioritize incidents and service requests.
• Provide first-line technical support for:
• Windows operating systems
• Microsoft Office applications
• Email-related issues
• PCs and peripheral devices
• Basic network connectivity issues (Wi-Fi, VPN)
• Assist users in resolving technical problems and promote IT best practices.
• Escalate complex incidents to Level 2 and Level 3 support teams.
• Maintain accurate ticket updates and documentation.
• Create user accounts, manage access rights, and install standard software.

Key Requirements

• Experience with Windows operating systems
• Proficient in Microsoft Office Suite

Nice to Have

• Knowledge of mobile device support

Other Details

• Location: Barcelona, Spain
• Start Date: January 1, 2027
• End Date: December 31, 2027
• Contract: B2B
• Language Requirements: English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills)
• Work Schedule: On-site, 5 days per week; no on-call support or business travel required.
• Rate: open to discussions :)