L2 IT Support Specialist — Enterprise Helpdesk Pro

Ubique Systems; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A local IT services provider in Madrid is seeking a Mid-Senior Level IT Support Specialist for Level 2 support and user device management. Responsibilities include troubleshooting hardware and software, ticket monitoring, and overseeing the installation of IT equipment. The ideal candidate has over 2 years of experience in IT support, a relevant high school diploma or vocational qualification, and is skilled in managing end-user devices and IT processes. This position offers a contract role focused on delivering high-quality support.

Formación

• 2+ years of help desk or IT field technician experience in a medium-sized business.
• Relevant vocational training in IT sector like IT Specialist.
• Ability to support a user base of 250 or more.

Responsabilidades

• Provide Level 2 support for hardware and software issues.
• Monitor and process tickets and incidents.
• Install, configure, and support user devices.
• Manage printers and IT equipment.

Conocimientos

Level 2 support

Troubleshooting and resolution

Ticket processing

End user support

Device configuration

Printer management

Operational processes

Technology analysis

Asset management

On-call support

Educación

High school diploma or equivalent

Relevant vocational training in IT

Descripción del empleo

A local IT services provider in Madrid is seeking a Mid-Senior Level IT Support Specialist for Level 2 support and user device management. Responsibilities include troubleshooting hardware and software, ticket monitoring, and overseeing the installation of IT equipment. The ideal candidate has over 2 years of experience in IT support, a relevant high school diploma or vocational qualification, and is skilled in managing end-user devices and IT processes. This position offers a contract role focused on delivering high-quality support.