Senior Customer Success Manager — Drive Adoption & Growth

Orquest - Retail Smart Planning; Madrid; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

A key role in a fast-growing国际 SaaS公司

A diverse, global team andCollaborativ

Real ownership and autonomy to drive

Comprehensive Medical Insurance.

OpenUp platform for mental well-being.

Cobee for flexible compensation

Language classes

Flexible work model

Résumé du poste

Orquest - Retail Smart Planning in Madrid is seeking a Senior Customer Success Manager to drive software adoption and long-term client satisfaction. You will own a client portfolio, monitor health metrics, and coordinate with cross-functional teams to maximize value and renewals.

The role requires a track record in SaaS, strong data analysis skills, and fluency in English, French and Spanish. This on-site position offers growth opportunities in a fast-growing international company.

Qualifications

• 4+ years in a Customer Success/Account role in B2B SaaS.
• Proven track record in adoption, retention and account growth.
• Strong analytical skills with data-driven decision making.
• Proficient with Excel and Power BI for KPI reporting.
• Excellent communication and storytelling abilities.
• Experience in strategic business reviews and renewals/upsell.
• Advanced English, French and Spanish.

Responsabilités

• Own your client portfolio and be accountable for health, adoption, and value.
• Protect and increase revenue by providing insights and improvement recommendations.
• Run structured value sessions presenting KPI progress and actions.
• Monitor usage and health proactively; escalate before issues grow.
• Lead Strategic Business Reviews tied to customer objectives and renewals.
• Coordinate with Sales, Product, Enablement, Implementation, and Support.
• Keep CRM customer records accurate and up to date.
• Tailor the customer experience to meet business needs with Orquest.

Connaissances

Customer success management

B2B SaaS

Data analysis

Excel

Power BI

CRM tools (HubSpot, Vitally)

Renewals & upsell

Stakeholder communication

English, French, Spanish

Outils

HubSpot

Vitally

Power BI

Description du poste

Orquest - Retail Smart Planning in Madrid is seeking a Senior Customer Success Manager to drive software adoption and long-term client satisfaction. You will own a client portfolio, monitor health metrics, and coordinate with cross-functional teams to maximize value and renewals.

The role requires a track record in SaaS, strong data analysis skills, and fluency in English, French and Spanish. This on-site position offers growth opportunities in a fast-growing international company.