Enterprise Customer Success Manager - Growth & Retention

Red Points; Barcelona; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Private health insurance

Indefinite contract

Hybrid work model

23+ holidays

Flexible start time

Job summary

Red Points is seeking a Customer Success Manager to guide our Enterprise and Mid-Market clients, maximizing value from our platform while protecting online revenues.

You will manage a portfolio, collaborate across teams, lead regular reviews, and drive adoption, renewal, and growth with clear KPIs. The role is hybrid in Barcelona with international collaboration and excellent benefits.

Qualifications

• Fluency in English is required; knowledge of an additional EU language is a plus.
• Exceptional ability to build and maintain strong trusted relationships with Enterprise customers.
• Commercially savvy with spotting and closing growth opportunities within existing accounts.
• Conduct quarterly business reviews and influence through performance metrics.
• Strong interpersonal skills, multitasking, and comfort in a fast-paced environment.

Responsibilities

• Managing portfolio of clients
• Work cross-teams to boost client results
• Hold regular meetings with your portfolio of clients
• Keep clients up-to-date on initiatives and product launches
• Detect areas of improvement on client KPIs and execute on them

Skills

Relationship mgmt

Enterprise customers

Cross-team collab

Growth opportunities

B2B account mgmt

Job description

Red Points is seeking a Customer Success Manager to guide our Enterprise and Mid-Market clients, maximizing value from our platform while protecting online revenues.

You will manage a portfolio, collaborate across teams, lead regular reviews, and drive adoption, renewal, and growth with clear KPIs. The role is hybrid in Barcelona with international collaboration and excellent benefits.