Strategic Enterprise Customer Success - Hybrid Madrid

Pluxee; Madrid; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Multicultural team

Focus on wellbeing and work-life balance

Empowering environment

Job summary

A leading employee benefits firm in Madrid is seeking a Customer Success professional to enhance the satisfaction of their SMEs clients. You will manage relationships, provide operational support, and collaborate with sales teams to maximize opportunities. Ideal candidates have 2-3 years in Customer Success, are fluent in English and Spanish, and possess strong communication skills. Join a multicultural team committed to employee wellbeing and impactful solutions.

Qualifications

• 2-3 years of Customer Success or Key Account Management experience.
• Fluent in both English and Spanish.
• Demonstrated experience in managing multiple accounts.

Responsibilities

• Lead the relationship with SMEs customers.
• Enhance the customer health score through proactive communication.
• Provide account-specific operational support.

Skills

Customer engagement

Data analysis

Communication

Time management

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Job description

A leading employee benefits firm in Madrid is seeking a Customer Success professional to enhance the satisfaction of their SMEs clients. You will manage relationships, provide operational support, and collaborate with sales teams to maximize opportunities. Ideal candidates have 2-3 years in Customer Success, are fluent in English and Spanish, and possess strong communication skills. Join a multicultural team committed to employee wellbeing and impactful solutions.