Senior Customer Success Manager — Drive Adoption, Renewal & Growth

Orquest - Retail Smart Planning; Madrid; In loco; EUR 52.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Mentoring Program

Career development

Descrizione del lavoro

Sprinklr seeks a Customer Success Manager - Spanish Speaking to drive adoption and value realization for strategic customers across Marketing, Social and Advertising products. You will bridge business goals with platform capabilities, becoming a trusted advisor and configuring workspace and tagging structures for large enterprises.

You will coordinate with Product, Solutions Consultants and Services teams, run executive level business reviews, and guide customers through ROI-focused success

Competenze

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Deep experience in omnichannel marketing strategy and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex environments.
• Executive-level presentation and stakeholder management skills; roadmap sessions & quarterly reviews.
• Data fluency: interpret telemetry, product usage, and KPIs and convert into actions.
• Fluency in French, Spanish and English essential.

Mansioni

• Engage proactively with customers to understand needs and maximize value from Sprinklr solutions.
• Onboard customers and conduct remote/in-person training tailored to workflows.
• Develop strong relationships with key stakeholders to drive adoption and satisfaction.
• Monitor data to identify opportunities for further engagement and value creation.
• Serve as trusted advisor, offering insights to improve customer experience and success.
• Collaborate cross-functionally to create seamless, elevated customer experiences.
• Proactively address blockers and drive adoption through governance and playbooks.

Conoscenze

Executive-level presentation

Stakeholder management

Data fluency

Fluency in French, Spanish and English

Formazione

Bachelor's degree in Marketing, Communications, Computer Science, or related field

Strumenti

PMP

Agile

Descrizione del lavoro

Spain - Madrid
Full time
JOB
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
As a Customer Success Manager you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite. Your role exists to bridge the gap between business objectives and platform capabilities using deep product expertise to help customers unlock the full value of Sprinklr's Core solutions. This is a customer-facing, technically proficient role that empowers clients to scale, automate, and optimize their execution and ROI through Sprinklr - and ensuring Sprinklr becomes a foundational layer in the customer's stack.
What You'll Do
Strategic Product Advising
Lead the strategic technical relationship across Sprinklr's Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.
Adoption & Value Realization
Own the end-to-end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion.
Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs
Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de-risk accounts.
Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management.
Program Leadership
Coordinate cross-functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion.
Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives.
Co-develop success plans with clear KPI alignment, growth targets, and product rollout timelines-adjusted to market and org evolution.
Customer Empowerment
Deliver stakeholder-specific enablement-executive workshops, advanced user trainings, feature adoption campaigns-designed to improve usability and internal platform advocacy.
Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support.
Cultivate internal champions and promise a culture of self-service to strengthen long-term platform adoption
Product Influence
Serve as a feedback loop to Sprinklr Product and Engineering teams-surfacing structured insights based on real-world campaign needs, integrations, or analytics gaps.
Advise customers on how to align their future marketing strategy with Sprinklr's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.)
Growth & Commercial Support
Work closely with Sales and Solutions teams to uncover upsell/cross-sell opportunities: Ads module, Listening, new brand/geography activation, etc.
Understand the client's tech stack and vendor landscape to position Sprinklr as a consolidator and differentiator.
Required Qualifications
• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions and cross-functional marketing teams.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
• Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.
• Fluency in French, Spanish and English Essential
What Sets You Apart
• Prior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros).
• Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows.
• Experience leading digital transformation projects or global rollouts across brands, geographies, or business units.
• PMP, Agile, or relevant certification; fluency in campaign lifecycle management tools.
• Strong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers.
• Exceptional relationship-building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels
• Customer-first thinking with a bias towards empathy
• Proactive problem-solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevance
We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Customer Success Manager - Spanish Speaking
About the Role:
Grade Level (for internal use): 10
The Team: You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
Responsibilities and Impact:
• Role is an individual contributor role, not a team leader role.
• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows.
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive adoption and satisfaction.
• Monitor and leverage customer data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
• Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience.
• Proactive Support: anticipate customer challenges/needs and address them before they escal…