Senior Civil Tech Account Manager – AECO Enterprise

Autodesk; Barcelona; Presencial; EUR 46.000 - 67.000; Jornada completa

Descripción de la vacante

Autodesk Customer Success is seeking highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes in the AECO Civil space, working with medium and large enterprise clients worldwide within the Proactive Support group.

As a Technical Account Manager, you will establish relationships, conduct proactive reviews, provide data-driven recommendations, and coordinate with client IT and design teams to ensure successful installation,

Formación

• Bachelor's degree or equivalent experience in Civil Engineering.
• 5+ years' experience using Autodesk Civil products (Civil3D and Infraworks in particular) and cloud services (Autodesk Construction Cloud/Forma in particular) for large enterprise clients in a professional services role.
• Strong analytical skills and experience working and troubleshooting in enterprise environments.
• Expert knowledge in workflows and data exchange.
• Experience in delivering on presentations.
• Able to manage several projects at a time, setting the right priorities.
• Fluency in Spanish and English required; additional European languages are a plus.

Responsabilidades

• Establish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Technical assistance and recommendations for Enterprise Customers based on data analytics
• Taking a problem management approach, find opportunities for improvement initiatives
• Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
• Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan
• Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
• Responsible for key event management (e.g. major upgrades)
• Engage strategically and provide Insights and technical health governance

Conocimientos

Strong analytical skills

Strong communicator

Spanish language

English language

Multilingual (Spanish & English)

Educación

Bachelor's degree in Civil Engineering

Herramientas

Civil3D

InfraWorks

Navisworks

AutoCAD

Construction Cloud/Forma

Descripción del empleo

Autodesk Customer Success is seeking highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes in the AECO Civil space, working with medium and large enterprise clients worldwide within the Proactive Support group.

As a Technical Account Manager, you will establish relationships, conduct proactive reviews, provide data-driven recommendations, and coordinate with client IT and design teams to ensure successful installation,