Senior AECO Tech Account Lead — Proactive Customer Success

Autodesk, Inc.; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Autodesk, Inc. is seeking a technically adept Customer Success professional to join the Proactive Support group within the Customer Technical Success team.

You will serve as the technical point of contact, guiding enterprise customers to optimize product investments and achieve measurable outcomes. The role demands AECO domain experience, strong analytics, and the ability to present to diverse audiences in French, Spanish and English.

Formación

• Bachelor's degree or equivalent in Architectural, Civil or Construction Engineering.
• 5+ years' experience with Autodesk AECO products and cloud services (Autodesk Revit, Construction Cloud/Forma).
• Strong analytical and data-exchange skills.
• Experience delivering presentations to large audiences.
• Ability to manage several projects with priorities.
• Fluency in French, Spanish and English.

Responsabilidades

• Establish and maintain relationships with customers as technical point of contact.
• Priority handling and escalation of critical issues and monitoring of SLA compliance.
• Technical guidance for Autodesk cloud and desktop applications.
• Deliver coaching sessions to increase adoption of customer success plans.
• Lead regular case reviews and align insights with customer objectives.
• Manage events and major upgrades with customers.
• Collaborate with client IT/design teams for successful installation and performance of Autodesk products.

Conocimientos

Multilingual: French, Spanish, English

AECO workflows

Data exchange expertise

Enterprise presenting skills

Project management

Educación

Bachelor's degree or equivalent in Architectural, Civil or Construction Engineering

Herramientas

Revit

Navisworks

AutoCAD

Construction Cloud/Forma

Descripción del empleo

Autodesk, Inc. is seeking a technically adept Customer Success professional to join the Proactive Support group within the Customer Technical Success team.

You will serve as the technical point of contact, guiding enterprise customers to optimize product investments and achieve measurable outcomes. The role demands AECO domain experience, strong analytics, and the ability to present to diverse audiences in French, Spanish and English.