Senior Customer Success Leader – AECO/DACH

Autodesk, Inc.; Bellprat; Híbrido; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Autodesk is seeking a Customer Success Manager in the DACH region to drive post-sale adoption for named AECO accounts. You will lead strategic advisory activities, align internal resources, and ensure maximum ROI for clients using Autodesk solutions.

Collaborating with Sales, Delivery, and ISM, you translate business challenges into Autodesk offerings, build trusted advisor relationships, and promote sustained account growth across complex enterprise environments.

Formación

• Industry experience in AECO is mandatory.
• Minimum 3+ years in a customer-facing role.
• Bachelor’s degree required.
• Fluent in German and English.
• Strong empathy for customers and revenue growth mindset.

Responsabilidades

• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
• Establishes measurable criteria for success and assists in building organizational alignment.
• Develops and maintains a strategic customer success plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions.
• Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
• Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
• Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
• Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
• Develops and maintains close relationships with key management sponsors and decision makers within a select group of named accounts (from key users to CXO).

Conocimientos

Customer success

Account management

German language

English language

Negotiation

Communication skills

Financial acumen

Influence & leadership

Educación

Bachelor’s degree

Descripción del empleo

Autodesk is seeking a Customer Success Manager in the DACH region to drive post-sale adoption for named AECO accounts. You will lead strategic advisory activities, align internal resources, and ensure maximum ROI for clients using Autodesk solutions.

Collaborating with Sales, Delivery, and ISM, you translate business challenges into Autodesk offerings, build trusted advisor relationships, and promote sustained account growth across complex enterprise environments.