Senior After-Sales Tech Support & Field Training Lead

Technogym; Barcelona; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Technogym in Barcelona is seeking a proactive Second Level Technical Support Specialist with a solid managerial background in After Sales. You will support Technical Call Centers and coordinate Technicians in the field to improve repair efficiency and customer satisfaction.

You will certify and train technicians, oversee field performance, and ensure data accuracy on Install base systems, contributing to the goal of satisfying 100% of customers.

Qualifications

• 3-5 years’ experience in a similar role.
• Degree in Engineering or similar.
• Experience in Problem Solving/5 Whys/Root Cause Analysis.
• Extensive experience in mechanical and electronic components.
• Knowledge of network and ICT protocols.
• Ability to manage customers, Sales Reps and Field Engineers.
• A technician mindset with a full focus on the product.

Responsabilités

• Support Technicians in the field to ensure the most effective and efficient performance in executing jobs
• Support Technical Call Centers in complex equipment issues dealing with customers
• Act as a key element of the problem-solving process by ensuring a timely technical feedback from the market
• Collaborate in proactively managing customer complaints and issues, by participating in the analysis of the root cause of the problem to drive technical resolution
• Collaborate in auditing Technicians’ field performance
• Oversee the certification and training of Technicians
• Ensure customer data accuracy on the Install base systems

Connaissances

After Sales Management

Technical Support

Customer Focus

Root Cause Analysis

Problem Solving

Team Coordination

Field Team Coordination

Formation

Degree in Engineering

Description du poste

Technogym in Barcelona is seeking a proactive Second Level Technical Support Specialist with a solid managerial background in After Sales. You will support Technical Call Centers and coordinate Technicians in the field to improve repair efficiency and customer satisfaction.

You will certify and train technicians, oversee field performance, and ensure data accuracy on Install base systems, contributing to the goal of satisfying 100% of customers.