Technical Support Advisor (French - speaking) Onsite - MA05

Concentrix; Barcelona; On-site; EUR 26,000 - 36,000; Full time

Job summary

Mahle SBS in Barcelona (Onsite) seeks a Technical Support Advisor (French-speaking) to support customers by email and phone, resolve product inquiries, and build long-term relationships. You will guide diagnostics and troubleshooting with OEMs, coordinate parts and maintenance actions, and contribute to improvements in product support processes.

The role requires a background in bike/mechatronics and strong communication skills, working onsite in Barcelona with a focus on customer satisfaction.

Qualifications

• Bike industry or mechatronic background is important.
• Excellent verbal and written communications skills.

Responsibilities

• Provide technical support and assistance to customers via e‑mail and phone.
• Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.
• Provide response in a timely manner to customers queries and focuses on building close long‑term client relationships.
• Delivers training to OEM´s and assemblers as per request and business needs.
• Deploys high level knowledge in the market and collect information for corrective action & improvement.
• Takes control of OEM´s claim by escalating to key company areas if necessary.
• Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
• Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Prepares customer reports to track progress on improvement actions.
• Performs other related duties as assigned.

Skills

Bike industry background

Mechatronic background

Excellent communication (verbal & writ

Job description

Job Title: Technical Support Advisor (French - speaking) Onsite - MA05 Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (Onsite), you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. At Mahle SBS as a Technical Support Advisor on our team, you will:

• Provide technical support and assistance to customers via e‑mail and phone.
• Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.
• Provide response in a timely manner to customers queries and focuses on building close long‑term client relationships.

Key Responsibilities & Tasks

• Delivers training to OEM´s and assemblers as per request and business needs.
• Deploys high level knowledge in the market and collect information for corrective action & improvement.
• Takes control of OEM´s claim by escalating to key company areas if necessary.
• Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
• Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Prepares customer reports to track progress on improvement actions.
• Performs other related duties as assigned.

Required skills

• Bike industry or mechatronic background is important
• Excellent verbal and written communications skills