Second Level Technical Support Subs

Technogym; Barcelona; On-site; EUR 42,000 - 64,000; Full time

Job summary

Technogym in Barcelona is seeking a proactive Second Level Technical Support Specialist with a solid managerial background in After Sales. You will support Technical Call Centers and coordinate Technicians in the field to improve repair efficiency and customer satisfaction.

You will certify and train technicians, oversee field performance, and ensure data accuracy on Install base systems, contributing to the goal of satisfying 100% of customers.

Qualifications

• 3-5 years’ experience in a similar role.
• Degree in Engineering or similar.
• Experience in Problem Solving/5 Whys/Root Cause Analysis.
• Extensive experience in mechanical and electronic components.
• Knowledge of network and ICT protocols.
• Ability to manage customers, Sales Reps and Field Engineers.
• A technician mindset with a full focus on the product.

Responsibilities

• Support Technicians in the field to ensure the most effective and efficient performance in executing jobs
• Support Technical Call Centers in complex equipment issues dealing with customers
• Act as a key element of the problem-solving process by ensuring a timely technical feedback from the market
• Collaborate in proactively managing customer complaints and issues, by participating in the analysis of the root cause of the problem to drive technical resolution
• Collaborate in auditing Technicians’ field performance
• Oversee the certification and training of Technicians
• Ensure customer data accuracy on the Install base systems

Skills

After Sales Management

Technical Support

Customer Focus

Root Cause Analysis

Problem Solving

Team Coordination

Field Team Coordination

Education

Degree in Engineering

Job description

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Your Role

If you have a solid managerial background in After Sales and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym’s main goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere. We are looking for a proactive, process-driven Second Level Technical Support Specialist. In this role, you will support Technical Call Centers in complex equipment issues dealing with customers, and support and coordinate Technicians in the field. You will be responsible for the certification and training of Technician. You will have a crucial role in improving the effectiveness and efficiency of repair activities in the field, thereby helping to ensure outstanding customer satisfaction.

Your Impact

• Support Technicians in the field to ensure the most effective and efficient performance in executing jobs
• Support Technical Call Centers in complex equipment issues dealing with customers
• Act as a key element of the problem-solving process by ensuring a timely technical feedback from the market
• Collaborate in proactively managing customer complaints and issues, by participating in the analysis of the root cause of the problem to drive technical resolution
• Collaborate in auditing Technicians’ field performance
• Oversee the certification and training of Technicians
• Ensure customer data accuracy on the Install base systems

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You have a proactive approach and customer focus & centricity

What You Should Bring

• 3-5 years’ experience in a similar role.
• Degree in Engineering or similar.
• Experience in Problem Solving/5 Whys/Root Cause Analysis.
• Extensive experience in mechanical and electronic components.
• Knowledge of network and ICT protocols.
• Ability to manage customers, Sales Reps and Field Engineers.
• A technician mindset with a full focus on the product

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true