Tech Training Team Lead — Hybrid (Barcelona)

Teleperformance Spain; Barcelona; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working model in Barcelona

Permanent contract

Referral program up to €2,000

Continuous training and Google product

Career path and development

Job summary

Teleperformance Spain is seeking a Training Lead to manage trainers and processes, defining strategies to ensure excellent training on tech products for trainees. You will align with Training and Ops Management to achieve KPIs and oversee end-to-end training cycles with cross-functional stakeholders.

The role requires 1+ year in training management, B2B/Tech exposure, and strong English communication. Hybrid work model in Barcelona with career growth and certifications in Google products.

Qualifications

• BA/BS degree or equivalent practical experience.
• At least 1 year experience in B2B Sales or Tech or Cloud technologies industries.
• At least 1 year of Training Management/Coordination experience.
• Proven track of record in training delivery, managing processes,people & creating a streamline communication with other departments.
• Strong influencer that can act on management level and influence internal stakeholders that can drive change at the string pace needed.
• Ability to speak and write English fluently and idiomatically (Additional language is a plus).
• Outstanding organizational skills and training skills.
• Desirable project management skills.

Responsibilities

• Define in alignment with the Training Managers, Ops management and the client training strategies and processes.
• Manage a team of trainers and oversee the end-to-end training cycle implementation (needs analysis, continuous learning plans, delivery, impact measurement, follow up) and liaise with the quality team to address needs identified.
• Manage the new hires training forecast and the onboarding process: from Pre-activation to Graduation following TP and Client procedures (starting dates, ldap activations, training schedule, reporting, success measurement..)
• Measure the New Hire performance (90 days) and report it in the QBR
• Develop and manage ongoing training plans according to business needs and quality insights
• Monitor team performance and report on metrics to perform outstanding results
• Conduct 121s with the trainers assigned and provide coaching and feedback
• Be the Main POC of training for all Stakeholders of the Lines Of Business assigned
• Listen to team members' feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Develop strategies to promote team member adherence to company regulations and performance goals

Skills

Leadership

English fluency

Stakeholder management

Organizational skills

Communication

Education

BA/BS degree or equivalent

Job description

Teleperformance Spain is seeking a Training Lead to manage trainers and processes, defining strategies to ensure excellent training on tech products for trainees. You will align with Training and Ops Management to achieve KPIs and oversee end-to-end training cycles with cross-functional stakeholders.

The role requires 1+ year in training management, B2B/Tech exposure, and strong English communication. Hybrid work model in Barcelona with career growth and certifications in Google products.