Sales Manager (German Speaking) - Onsite - Hs03

Concentrix Spain; Valencia; On-site; EUR 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Ticket Restaurant Card

Great office location in Valencia

Full paid training

Job summary

Concentrix Spain in Valencia is seeking an onsite Sales Manager to lead the Valencia hub, coach agents, and drive sales performance across teams. You will oversee leads, recruitment coordination with HR, and ensure service quality.

The role requires bilingual German and advanced English, solid IT familiarity, and strong customer-care skills. We offer a full-time contract, a base salary of €30,000 gross per year plus up to €4,000 gross per year in bonus, plus benefits and training.

Qualifications

• Bilingual or proficient in German and advanced level of English.
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.
• Business knowledge and commercial awareness.
• Previous experience IT knowledge is beneficial.
• High customer care knowledge.
• Experience in managing sales pipelines.

Responsibilities

• Be responsible for all sales leads in our Valencia hub.
• Manage directly small team of sales agents.
• Monitor and report team performance and provide feedback weekly.
• Motivate as a team leader and site leader, controlling turnover.
• Organise weekly meetings to review performance and updates.
• Manage training needs and recruitment collaboration with HR.
• Handle disciplinary issues and hiring requests with HR guidance.
• Organise shifts and optimize scheduling.
• Take incoming customer calls and log details in the system.
• Collect metrics and report to management and customers.

Skills

German

English

Tools

Windows

MS Office

Internet configuration

Job description

Job Description

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Sales Manager onsite in Valencia you will be part of our team of game-changers who are powering the brands of the future.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Management (30%)

• Be responsible for all sales leads in our Valencia hub
• Manage directly small team of sales agents
• Monitor and report team performance (correct call treatment, case treatment…)
• Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work
• Motivate as a team leader and site leader controlling turnover and retaining potential and motivated team members
• Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes
• Keep track of each agent’s training and training needs to improve technical and phone communication’s skills
• Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview
• Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
• Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics

Organisation (20%)

• Organise and optimise shifts
• Changing agents’ settings in Symposium
• Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
• Offer support in critical problems (case escalations, emergencies, customer complaints).
• Take care of logistic problems (office supplies, general working conditions).

Incident Management (25%)

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
• Maintain l knowledge and expertise associated with applications specific to individual customers.
• Ensure contractual SLA is maintained.

Customer Contact (10%)

• Prepare Service Level Reviews and attend Service Level Review meetings.

Reporting (15%)

• Collect metrics, analyse these and report to customer / management / quality team.
• Provide other reports to management, as needed.

Requirements

Knowledge & Key Skills require

• Bilingual or proficient in German and advance level of English
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Business knowledge and commercial awareness
• Previous experience IT knowledge
• High customer care knowledge
• Previous track track record outbound sales
• Previous experience managing sales pipelines
• Strong communication skills
• Ability to implement and manage change
• Follow the security rules of the company

Offer

What’s in it for you? We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00
• Compensation: base salary of 30.000 euros gross/year + up to 4.000 euros gross/year in bonus
• Medical Insurance
• Ticket Restaurant Card
• Great office location in Valencia
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.